Disappointing - Engineer Custom Ink Employee Review

3.0
Oct 25, 2019
Recommend
CEO approval
Business Outlook

Pros

- Good health insurance - PTO - WFH flexibility - Generally speaking you work with some great people - Open to feedback

Cons

- Large exodus of engineers over the last few years has taken a significant toll on the tech department that they're unable to recover from - Low pay, despite recent attempts to resolve this - Attrition has led to a morale problem among engineers - Attrition has also led to many aspects of the stack in not so great shape - Too many decisions are made by management based on money which end up costing significant engineering time and effort - Depending on what team you are on, strange restrictions around WFH/remote policies are made

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Custom Ink Response
6y
Thank you for your feedback. I would like to address the concerns raised in the review. Yes, some people have moved on, and I certainly respect their decisions. At the same time, I'm really excited about the newest additions to the team! Inkers are some of the most innovative and collaborative technologists in the business. Don’t take my word for it. Sign up for an upcoming NoVA Code & Coffee event at our office and get to know the team. https://www.meetup.com/NoVA-Code-Coffee/ When it comes to working remotely, we’re as flexible as possible. It’s the reason why we use guidelines rather than policies, each individual’s circumstance and work is unique. On decision making, our teams have the ability to make decisions independently to continually improve. For technical direction, teams can make the decisions that ensure we meet the needs of their team, the larger technology team, and the business at large. For current Inkers, if there are times when this isn’t happening, please come see me so I can help. - Doug Smith, Vice President of Engineering

Explore other reviews about Custom Ink

5.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly staff and flexible hours made for pleasant work environment

Cons

The commute was too great

1.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits and diversity initiative at the time.

Cons

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

2
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Custom Ink Response
3w
Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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