It's ok - Expert Production Artist Custom Ink Employee Review

3.0
Oct 28, 2024
Recommend
CEO approval
Business Outlook

Pros

-Can be fully remote -Great vacation leave -Great benefits -No micromanaging

Cons

I worked there for many years, around a decade, and as every year passed they continued to cut back on employee perks. Management has said some questionable things during meetings that made employees feel like trash including that we are paid too much for the job that we do. They basically laid off the entire art team in 2022 in favor of outsourcing and closed down many of their in house production facilities. It was ugly. I guess they did what they had to do to stay afloat, however, it really contradicted the family/team work makes the dream work values that they play into your entire career with them. They also changed the pay structure, so you could no longer make an unlimited amount of pay the harder you worked. They capped everyone's salary. Also, it's my personal opinion that if you are too good at a job, they will intentionally keep you in that position and not advance your career.

Explore other reviews about Custom Ink

5.0
Sep 9, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Company that believed in strong core values. Does mean something when everyone in the company knows them by heart.

Cons

Workflow predictions were difficult at times and could make order coverage a challenge.

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Custom Ink Response
8mo
We’re grateful for your feedback and for highlighting Custom Ink’s core values—it means a lot to know they stood out to you during your time with us. We also appreciate your note on workflow and order coverage. We recognize that forecasting can be challenging, and your perspective will be shared with the appropriate teams as we work to improve in this area. Thank you for taking the time to reflect on your experience and for the contributions you made while at Custom Ink.
1.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits and diversity initiative at the time.

Cons

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

2
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Custom Ink Response
2d
Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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