Be Weary of Accepting a Customer Success Manager Position - Customer Success Manager Datadog Employee Review

1.0
Apr 27, 2018
Recommend
CEO approval
Business Outlook

Pros

Datadog has fantastic work perks like paying for 75% of your gym membership, cell phone reimbursement, 3 free catered lunches a week, and a good snack selection.

Cons

CS Leadership offers no guidance or coaching on how to perform the job effectively and efficiently. They bring no value to their employees and do not allow their employees to reach their fullest potential. I requested numerous times for coaching and feedback and I was not provided any feedback or constructive criticism from them. They also are very political and like to play the favorites game. If you are not a favorite then you will not be allowed to take "unlimited time off". There are no KPI's for the role so they can create fake KPI's that never existed to reprimand you. In addition, CS leadership is scatter brained, disorganized, and has poor time management abilities. If you want to grow and expand your skill set is as a Customer Success Manager, then Datadog is not the right fit.

Explore other reviews about Datadog

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work environment. fun perks

Cons

really tough job. requires alot of luck

4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly environment, great people and culture. No finger-pointing.

Cons

Can be stressful at times, pay is below industry standard. Also 401k match is subpar

See reviews by: Helpful|Rating|Date|All