Apr 1, 2022
Datadog Response
4yWe appreciate you taking the time to leave this review. As a company, we recognize the hyperspeed growth we're experiencing right now, as well as both the positives and challenges that presents us. We're glad you hold our company name and brand in high value, and enjoyed the robust benefits we offer our employees to ensure they feel empowered to grow both personally and professionally. As we grow at this rapid rate, we're continuing to re-explore and re-evaluate our current processes to attempt to correct them so they scale alongside us, but do ask for patience as we navigate these growing pains together as a team, department and company. Our recruiters are hard at work building out our Customer Success teams to ensure we do have the support needed to provide our customers with remarkable service, as well as to ensure the success of employees across the department. We have also just opened a Director of Customer Success Operations role, and are adding resources to focus specifically on billing to help ease some of these pain points. We will make sure to share this feedback with our People Business Partner team so that we can take action on these pain points you've mentioned as we continue building a better Datadog together. Thank you for all you contributed to Datadog, and we wish you the best of luck on your next adventure.