- The solutions team used to be very collaborative and like a family but the solutions management has chipped away at company morale using obtuse metrics - Burn out is sky high - Toxic work environment where the people who suck up to management get treated well while people who speak up are punished. - The ticket goals are entirely too high to try and give our high paying clients good service - They keep hiring external unqualified individuals for tier 2 and management positions while overlooking our talented solutions engineers