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      Delta Defense

      Engaged Employer

      Delta Defense reviews

      Awful - Senior Digital Customer Care Associate Delta Defense Employee Review

      1.0
      Nov 13, 2025
      Senior digital customer care associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay was decent and coworkers were awesome.

      Cons

      Where do I even begin 🤦🏻‍♀️ I was fired because I requested a VERY reasonable accommodation (medical accommodation) and was told if I didn't get a letter saying I didn't need it, they were firing me. They said it was an essential job function. That was a blatant lie. I worked there for 3.5 YEARS and didn't handle phone calls until 3 years in. How is it essential then? Also, I never signed paperwork agreeing to starting calls. They also said I could try it and if it doesn't work for me, I could take a demotion. That was a lie, too... There was no pay increase to add calls. They treat you horribly if you're not management. I even told the CEO what I was threatened with and he did nothing to stop discrimination over a disability. I also have plenty of evidence to prove this. They are awful people who don't care about their workers. Also, is it really smart to hire a man who had JUST stopped working for a rival company to manage your customer service department and run it so far into the ground that almost all your senior workers quit? I mean, you forced executives to retire but keep the sleazy management and HR workers? Also I worked there for 3.5 years and applied to 3 promotions. They were impressed with my work and thought I would be an asset but didn't choose me because I didn't brag enough in my interview (one of their core values is being humble)

      avatar
      Delta Defense Response
      5mo
      Thank you for sharing your experience. We’re very sorry to hear that you left feeling unsupported, especially regarding your accommodation request. Delta Defense does not tolerate discrimination of any kind, and we take concerns related to disability accommodations and fair treatment very seriously. We also appreciate your feedback on communication, role expectations, and advancement. Insights from former employees—especially those who spent several years here—help us improve. If you’re open to it, we would welcome the opportunity to learn more and address your concerns. Please reach out to us at hrinbox@uscca.com We appreciate your contributions and wish you success and happiness in the future.

      Explore other reviews about Delta Defense

      5.0
      Mar 16, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not sure why there are so many bad reviews. I work at the headquarters and it’s wonderful! I have worked at a few companies and there is a night and day difference - Work life balance is great - Wonderful coworkers - Great work/team building outings - Leadership invests in professional development - Lots of opportunities to be in West Bend, all paid for by Delta - Delta is very picky with who is hired to ensure everyone fits the culture - Everyone is super kind and easy to get along with. Also, everyone is very skilled - C suite is very open and honest. Company wide meetings every week that allow everyone to be informed on what is happening. - Benefits are amazing: yearly stipend, generous pto (no problems using it), hybrid or wfh options, good health insurance, USCCA membership, good pay - The dress code is very casual - Paid time off to volunteer! Plus donation matching - The owners are VERY generous

      Cons

      - The hours can get long some days - Very open floor plan at HQ. This can be a pro or con depending on preferences - The CEO isn’t super involved in day to day operations - Not a con to me, but you must be supportive of the second amendment and feel comfortable around firearms. - If you are someone who likes to do the bare minimum, this probably isn’t the place for you - You will need to pass the culture test and write a values essay. Again, there is a high standard for hiring.

      avatar
      Delta Defense Response
      2mo
      Thank you for the 5-star review and for being part of Team Delta Defense LLC! We’re glad you’re experiencing the work-life balance, kind and skilled coworkers, strong benefits, and the open, honest communication we work hard to build through weekly company-wide meetings. We’ll keep investing in professional development, team connection, moving forward with Culture 2.0, and support across the business so our people can thrive while advancing our mission. We strive to take care of those who take care of members and our mission. We know the value of investing in our team members, and we are excited about all the opportunities ahead in 2026!
      3.0
      Mar 15, 2026
      Sr. account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good culture at corporate level

      Cons

      No support or culture at the local level- pretty much on your own. No Back up. Be prepared to work 7 days a week at all hours of the day or night.

      1
      avatar
      Delta Defense Response
      2mo
      Thank you for sharing your experience and for your time with us. We are always evolving in how we support our Sales team, including dedicated leaders in each geographic region and stronger local coverage, so team members are supported. We also want to clarify that we pay based on national pay markets, and that Sales roles include uncapped performance-based commission. Thank you for your time with us. We hope you have found happiness and success since your departure.
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