Employee Review

  1. 5.0
    Current Employee, more than 3 years

    Great company to work for!

    Feb 27, 2020 - Team Leader in New Albany, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lots of great benefits, excellent culture, and the people are amazing to work with!

    Cons

    As with any call center, it can be stressful to avoid burnout from repetition.

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  1. 5.0
    Current Employee

    discover financial services

    Apr 22, 2021 - Account Manager in Phoenix, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    the culture and people are nice and alot of oppurtunity

    Cons

    there is better pay with experience at other buisness

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  2. 2.0
    Current Employee

    Middle Management tarnishes an otherwise good company

    May 10, 2021 - Customer Experience Analyst in Phoenix, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits are competitive When the Pandemic Hit Discover Successfully moved nearly all of its staff to WAH set ups within two months, preventing a lot of illness.

    Cons

    Pay is at bottom of industry standards when compared to other centers in the state. Middle Management (Many Team Leaders and Department Managers) are more focused on making themselves look good and ignoring or hiding problems than actually addressing them. Upper Management far too often takes their word as true without reviewing facts or details. Politics run rampant between departments. Compliance Dept has to tip-toe and play politics just to handle risk mitigation. Some departments will actively avoid handling things in their wheel house because the negatives are conveniently in another department's numbers and finances.

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