Discover Reviews | Glassdoor

Discover Reviews

Updated March 24, 2017
1,257 reviews

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Full-time Part-time

3.7
Star Star Star Star Star
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Approve of CEO
Discover Chairman & CEO David W. Nelms
David W. Nelms
626 Ratings

1,257 Employee Reviews

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Pros
Cons
  • Work/life balance isn't great if you are working evenings (in 34 reviews)

  • Being a call center you are on the phone with ignorant people all day and have emotive conversations (in 46 reviews)

More Pros and Cons

  1. "Customer Service Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Discover Products Specialist in West Valley City, UT
    Current Employee - Discover Products Specialist in West Valley City, UT
    Recommends
    Approves of CEO

    I have been working at Discover full-time (More than 8 years)

    Pros

    Wonderful co-workers, willing to help each other

    Cons

    Not looking at the full time of employment before final steps of discharge

    Advice to Management

    Look at a person's whole tenure before taking final steps of seperation


  2. "Awesome company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Compassion for employees and great benefits

    Cons

    Not enough work life balance


  3. "Cares about employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in Salt Lake City, UT
    Current Employee - Senior Account Manager in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time (More than a year)

    Pros

    Opportunities for advancement
    Management listens
    Great pay and benefits
    Aim to make work fun

    Cons

    The commute kind of sucked for me but other than that, no cons.

    Advice to Management

    None.


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  5. "Great atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Riverwoods, IL
    Current Employee - Project Manager in Riverwoods, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time (Less than a year)

    Pros

    Generous PTO, small company feel despite being a large financial institution. Truly value work-life balance.

    Cons

    Very long commute, and commuter benefits are decent but could be better.


  6. "Discover is great."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people, great benefits, great place.

    Cons

    There is no cons except being on the phone.

    Advice to Management

    Management is wonderful.


  7. "Excellent company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time

    Pros

    Positive work environment
    Best company

    Cons

    Nothing to say against the company


  8. "Benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Associate in Riverwoods, IL
    Current Employee - Senior Associate in Riverwoods, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time (More than 3 years)

    Pros

    401K match + other benefits + work-life balance + working environment

    Cons

    Promotion is not widely available


  9. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time (More than 10 years)

    Pros

    The company has many opportunities to move within the organization and develop new skills. There is also a strong emphasis on training and development at all levels.

    Cons

    Sometimes politics between managers can get in the way of good results.

    Advice to Management

    Continue to require training on appropriate coaching techniques and constructive conflict resolution at all levels.


  10. "Fraud Prevention Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Representative in Phoenix, AZ
    Former Employee - Fraud Representative in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Discover full-time (Less than a year)

    Pros

    Nice co-workers and great company cultural.

    Cons

    It's a call center after-all.

    Advice to Management

    Management for my team was great!


  11. "Call Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in New Albany, OH
    Former Employee - Customer Service Agent in New Albany, OH
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Discover full-time (More than a year)

    Pros

    I loved the discover enviroment at first. Very fun and upbeat, training was fantastic, they take a lot of pride in performance and reward well.

    Cons

    Went through a very tumultuous process where employees were 'weeded' out and laid off. Often employees are treated like just a body to fill a seat. If you are overqualified you will be suspected and not trusted. Training quality dropped significantly.

    Advice to Management

    Properly train agents to set yourself up for success. Don't pry into one's personal life.



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