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Found 1714 reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
68%
Recommend to a Friend
77%
Approve of CEO
Discover CEO Roger Hochschild
Roger Hochschild
42 Ratings
Pros
Cons
  • "no regard for work/life balance(in 45 reviews)

  • "But that's everywhere this is really the greatest call center you can work for(in 55 reviews)

More Pros and Cons
  1. Helpful (1)

    "One of the best"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Recovery Specialist in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Discover full-time for more than 6 years

    Pros

    The culture was hands down the best. Decent pay and great benefits. Great work life balance.

    Cons

    A lot of favoritism in getting into higher roles.

  2. "Great Company for sure in banking"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Project Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time for more than 2 years

    Pros

    Benefits are great at this company

    Cons

    None I would say at the moment

  3. "Great benefits"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Riverwoods, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time for more than 4 years

    Pros

    Outstanding benefits and good people

    Cons

    Slightly less inovative than its competitors

  4. "Good place"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Chat Representative in West Valley City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Discover full-time for more than 4 years

    Pros

    team enviroment is awesome, and my teamleader was amazing loved her. Jennifer Crane is the best!

    Cons

    the people you have to talk to on the other side are always rude.

    Advice to Management

    none

  5. "Great business changing the way the industry works"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - DMS Change Agent in Riverwoods, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time for more than a year

    Pros

    The DMS program is working to change the way that Discover works. A lot of opportunities to be your own boss when it comes to setting up a change management program that will work well for your assigned division. Very trusting leadership allows for the chance to run with your ambitions.

    Cons

    It is not clear what my professional future will look like after DMS is fully installed and sustainable. Better education around how to advance within the company.

  6. "Great place to work"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Credit Manager in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Discover full-time for more than a year

    Pros

    amazing work environment, and great pay.

    Cons

    changes are constant but keep the company moving forward

  7. "Great Company, Not so great job"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Account Manager in New Castle, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Discover full-time for more than 4 years

    Pros

    Great Growth, awesome managers, great entry level pay.

    Cons

    The call enter positions are exactly that, call center, its mind numbly work taking one call after the next. Taking upwards of 120 calls per day.

  8. "Great company"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at Discover full-time for more than 4 years

      Pros

      Great culture and place to work!

      Cons

      No complaints on working here

    • Helpful (1)

      "Does the benefits out weigh the cons?"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Senior Account Manager in West Valley City, UT
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at Discover part-time for more than 9 years

      Pros

      PTO and Medical Benefits really are the best here!

      Cons

      Quality Dept and Scheduling Dept are GODS -- no one can fight with them and win. Management doesn't know what the right hand and left hand are doing. Wants us to be more specific with the customers but aren't specific with the employees.

      Advice to Management

      As employees we are expected to treat the clients/customers far better than what Discover actually treats their own employees, which isn't very fair. Stop treating people with favoritism on your team! We can tell.

    • Helpful (1)

      "No life balance and stressful"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Account Manager in Salt Lake City, UT
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Discover full-time for more than 4 years

      Pros

      PTO and coworkers and on site facilities

      Cons

      Long work hours, extremely stressful, unrealistic quality expectations and blatant favoritism.

      Advice to Management

      Remember your employees are people too. Keep your commericals in mind when you say "we treat you how you treat you".

    Found 1714 reviews