Discover Reviews | Glassdoor

Discover Reviews

Updated September 20, 2017
1,380 reviews

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3.7
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1,380 Employee Reviews

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Pros
Cons
  • Work/life balance isn't great if you are working evenings (in 36 reviews)

  • The type of work is not for everyone if you work in the call center portion of discover (in 49 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Strong management team. Strong, talented employee base."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very good comp, benefits, work / life balance. I would highly recommend to anyone interested in having a career in banking .

    Cons

    Wonderful company, management and teams. Facilities are great and there is nothing one would want while working at any of the various locations across the US.


  2. "Great company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Discover full-time

    Pros

    Time off. 401k match. Insurance benefits.

    Cons

    Upward movement gets very narrow quickly.

  3. Helpful (2)

    "It was a great job when I first started. They were very helpful. Work life balance was incredible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Norwood, PA
    Former Employee - Customer Service Representative in Norwood, PA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Discover full-time (More than 3 years)

    Pros

    Great company with great people ! Discover tried their best to give you the best. I had great TL while I was there so I had it pretty good

    Cons

    Micromanaging was incredible difficult to deal with. When I first started it was lots of fun and relaxed. Over the passing yrs though I saw management really crack down and lots of people lots their shine due to the stress each and every day.

    Advice to Management

    Let the CSR do their job. If you take care of your employees they will take of your customers


  4. "Product Owner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Owner in Riverwoods, IL
    Current Employee - Product Owner in Riverwoods, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time (More than 10 years)

    Pros

    great benefits, flexible schedule, work life balance, friendly environment, onsite gym.

    Cons

    Depending on which area you work with, some area's leadership is bad.

    Advice to Management

    Not only allow employees to voice their opinion, encourage employees to suggestion ideas that are opposite from leadership's thought but are helpful.


  5. "Feel stuck"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Fraud Investigator in West Valley City, UT
    Current Employee - Bank Fraud Investigator in West Valley City, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Discover full-time (More than 3 years)

    Pros

    Helped and worked with me to finish my degree, good benefits and good compensation for no degree, at the time.

    Cons

    Now that I have my degree I feel frustrated with moving up, I’d like to stay with the company and advance but there has been no real option.

    Advice to Management

    Follow up with people who are graduating and start a career plan to make the most of them and retain services


  6. "Discover: Many possibilities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in New Castle, DE
    Former Employee - Call Center Representative in New Castle, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Discover full-time (More than a year)

    Pros

    many opportunities if willing to relocate, employee centric, steadfast processes, technology is first rate, very nice offices, room for opportunity for non college graduates

    Cons

    not many opportunities outside of main corporate office, very young management teams, call center work is brutal, performance scales are beyond challenging

    Advice to Management

    Recognize talent in staff who aren't in the many cliques that rule Discover. Reevaluate performance metrics for call center staff.


  7. "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Riverwoods, IL
    Current Employee - Store Manager in Riverwoods, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time (More than 3 years)

    Pros

    Very collaborative environment, smart people who play well with others

    Cons

    Promotion/career outlook not transparent - difficult to read management's strategy and long term outlook

    Advice to Management

    Great company to work for - make it better by being honest with your direct reports on advancement opportunities (or lack thereof)

  8. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time (More than 3 years)

    Pros

    Flexible work culture, lateral or promotional opportunities within company

    Cons

    Work from home is subjective depending on manager


  9. "Go Discover!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Discover full-time

    Pros

    Work home life balance, flexible work locations, good benefits

    Cons

    Pay is lower than marker but not far off, bonus is much lower


  10. "A different kind of bank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Riverwoods, IL
    Former Employee - Anonymous Employee in Riverwoods, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Discover full-time (More than 5 years)

    Pros

    Strong, fun culture where people desire to Do the Right Thing. CEO is genuine and a truly good person. Competitive pay, though difference in compensation between Ex Comm and other officers at company is shocking.

    Cons

    Leadership has been in place for quite some time--lots of chatter that they have become too cautious and complacent.


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