Discover Reviews | Glassdoor

Discover Reviews

Updated November 13, 2018
1,647 reviews

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3.7
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Discover CEO Roger Hochschild
Roger Hochschild
2 Ratings

1,647 Employee Reviews

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Pros
Cons
  • "Work/life balance isn't great if you are working evenings" (in 43 reviews)

  • "But that's everywhere this is really the greatest call center you can work for" (in 55 reviews)

More Pros and Cons

  1. Helpful (1)

    "Best Place I've Ever Worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Discover full-time

    Pros

    l can only speak to my department but the pay was great, the management was solid, and work was fairly easy.

    Cons

    Little room to advance until you wanted to do management. Multiple computer systems that did not share customer information. Ever changing processes and procedures.


  2. "Sr Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time

    Pros

    Work Life Balance is a plus with work from home options

    Cons

    Decision making can be extensive

  3. "Very impressed at 5 weeks!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banking Customer Service Representative in West Valley City, UT
    Current Employee - Banking Customer Service Representative in West Valley City, UT
    Recommends
    Approves of CEO

    I have been working at Discover full-time (Less than a year)

    Pros

    The hiring process was very organized and smooth. I loved how they kept me in the loop. I am in training now and feel that it is very well thought through and designed. I have also been very encouraged by the constant reminder that there is room to grow and a desire from the company to see that happen. I also have really appreciated how we have interacted with leaders in the company that are significantly higher up the chain. Great exposure!

    Cons

    The learning curve has been steep. Not really a con, just a reality. Stick with it as it does taper off.


  4. Helpful (1)

    "Account manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in West Valley City, UT
    Current Employee - Account Manager in West Valley City, UT
    Doesn't Recommend
    Positive Outlook

    I have been working at Discover full-time (More than 10 years)

    Pros

    Benefits, time off, 401k.

    Cons

    To stressful no room for growth. Management is not consistent they favor people. Don’t allow promoting unless convenient for the company at the time and you are liked by all in management

    Advice to Management

    Quit focusing on the negatives of the employees which impacts your employees negatively causing turnover To be unreal


  5. "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time

    Pros

    Good benefits and health care etc

    Cons

    A bit slow paced environment


  6. "Awesome!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time (Less than a year)

    Pros

    Culture is great and opportunities are always available.

    Cons

    Schedule preference takes a little longer to take into effect than I thought it would .

    Advice to Management

    Keep it up! You guys are always coaching on ways we can improve.


  7. "Good place to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time

    Pros

    great place to start if you dont have a lot of work experience. laid back dress code and can be on ur phone. expectations aren't ridiculous

    Cons

    micro management and the work itself in collections becomes a bit "unfair"

  8. Helpful (5)

    "New management hurt the department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Benefits were great, people I worked with were great too. Loved working at the company, with manager and coworkers. Best place to work at.

    Cons

    New management came in and started eliminating workers without replacing them and making others left behind swamped with work. The new manager came into a great department and destroyed the trust and loyalty.

    Advice to Management

    You have lost great workers because of the new management.


  9. Helpful (4)

    "Fundamental Difference Between Leaders and Managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Riverwoods, IL
    Former Employee - Anonymous Employee in Riverwoods, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Discover full-time

    Pros

    Health insurance, 401K, and PTO days
    Work/life balance

    Cons

    Highly political and toxic work environment. Certain marketing leadership only want order-taker as employees which stagnates creative thinking and morale. Decisions were revisited constantly wreaking chaos. Many layoffs recently and organization becoming very flat - little opportunity to advance.

    Advice to Management

    Look closely at your "leadership" to ensure they have both the technical AND people skills to carry the company to the next level as leaders, not managers. I would highly encourage training fundamental leadership skills where there are obvious gaps.

    Frontline leaders need to eradicate obvious favoritism with certain employees which instills fear and low morale for those who are not.

    Leaders need to genuinely listen AND be challenged by their people. Being challenged isn't a reflection of combativeness - just an individual bringing a different perspective (one that is closer to the business).


  10. Helpful (1)

    "Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Phoenix, AZ
    Current Employee - Product Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time (More than a year)

    Pros

    Flexible culture, mixed leadership styles, good compensation package, good benefits, good work-life balance

    Cons

    Lack of empowerment, most senior managers are micro managers, bureaucratic culture, not experts on client management, benefits targeted to millennials not existent.

    Advice to Management

    Need to become a real customer-oriented culture. Need to promote based on leadership skills not because a person delivered results - not every good individual contributor is a good and inspiring leader.


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