Discover Reviews | Glassdoor

Discover Reviews

Updated September 16, 2018
1,613 reviews

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3.7
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1,613 Employee Reviews

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Pros
Cons
  • "Work/Life balance is good for families which makes up for pay discrepancy" (in 43 reviews)

  • "But that's everywhere this is really the greatest call center you can work for" (in 55 reviews)

More Pros and Cons

  1. "Senior Credit Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Credit Analyst in New Castle, DE
    Current Employee - Senior Credit Analyst in New Castle, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time (More than 5 years)

    Pros

    Good pay, good benefits, nice people

    Cons

    Work can be very stressful trying to keep up with company
    expectations.

    Advice to Management

    Allow more room for people to be human and not have to work robotically


  2. "Discover Financial Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Coach in Phoenix, AZ
    Current Employee - Team Coach in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Discover full-time (More than 3 years)

    Pros

    Great atmosphere, pretty good pay.

    Cons

    Relatively easy to promote as an agent, drastically harder as management.

    Advice to Management

    .

  3. "good company great training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Discover full-time (Less than a year)

    Pros

    great training program for those without previous Cust Serv experience

    Cons

    large company, difficult to stand out


  4. "Sr. Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Consultant in Riverwoods, IL
    Former Employee - Senior Consultant in Riverwoods, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Discover (More than 3 years)

    Pros

    Ethical standards, attractive salaries, excellent salaries

    Cons

    May have to work long weekends.

    Advice to Management

    Let staff share their ideas more often.


  5. "Automation Test Engineer"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Riverwoods, IL
    Current Employee - Anonymous Employee in Riverwoods, IL

    I have been working at Discover (More than a year)

    Pros

    I love the tools and location

    Cons

    moved to other location place and little far for me


  6. "So far so good"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Account Manager in New Albany, OH
    Current Employee - Account Manager in New Albany, OH

    I have been working at Discover full-time (Less than a year)

    Pros

    Love the culture and the perks

    Cons

    Struggling with maintaining all of my stats, but it is a process


  7. "Senior Associate Analytics work focused on Data Analytics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time

    Pros

    A very good work culture and work life balance

    Cons

    The compensation and monetary employee benefits are not as high as other competitors

  8. "Discover."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in New Castle, DE
    Current Employee - Account Manager in New Castle, DE
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Discover part-time

    Pros

    Culture, see new people everyday, teamwork, always feeding us!

    Cons

    Early breaks, annoying customers(not discover’s fault)


  9. "Best Place I've Ever Worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Discover full-time

    Pros

    l can only speak to my department but the pay was great, the management was solid, and work was fairly easy.

    Cons

    Little room to advance until you wanted to do management. Multiple computer systems that did not share customer information. Ever changing processes and procedures.


  10. "Good Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Houston, TX
    Former Employee - Senior Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Discover full-time (More than 5 years)

    Pros

    Great Benefits, employee focused culture

    Cons

    Competing for resources and must be in Chicago for best opportunities for advancement.

    Advice to Management

    None


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