Discover Reviews

Pros

I am a natural investigator, I started with an entry level job in the fraud department and moved my way up in one year to fraud investigations! I love discover card so much it’s really a great company to work for, they show appreciation for their employees and my dept has an awesome dept manager! I look forward to working every day and don’t get me wrong there are stressful days but I still love what I get to do every day!

Cons

I wish they would let me change my schedule the hours are the only thing I don’t like

Pros

Great Training, Very friendly management and staff,

Cons

burnout from taking so many calls

Pros

The people, work, pay and PTO are fantastic at discover.

Cons

The biggest downside is the recent announcement of moving back to the office a mandatory minimum 3 days/week for those in the Chicago & Houston metro areas. The delivery was tone-deaf and does not live up to Discover’s supposed Diversity, Equity, & Inclusion (DE&I) standards. Most of all it is not equitable as it punishes those who stayed within the area as their approach going forward states that none of the previously upheld Flexible Work Arrangements would be honored. Additionally it hinders the work/life balance, which they used to say was a big priority. All of this for supposed “collaboration”. When half of a given team is remote, how this promotes collaboration is a mystery. The message is clear: they have large buildings which aren’t being used. In order to make sure they aren’t losing money on an empty building they own then they’ll force people to change their lives and how they’ve adapted over the past 3 years, regardless of family/pet care or current life situation to ensure their parking lots are overflowing and there isn’t enough desk space for everyone on any given day - as was the issue before the pandemic.

Pros

Great company with great people. Once you hit a salary position there is much more leniency with PTO and attending events. - PTO is allowed from the start of employment - Tuition reimbursement - Volunteer events and activities - 401k company match - Hybrid work environment (post covid - before was difficult to get full remote position) - Culture is great. They care about the customer.

Cons

- Hard to get to a salary position - Promotions are few unless you go to another business unit all together - Some areas of the organization are not so kind - Very slow with innovation - Have to put in a password a lot - Pay could be better in all areas of expertise - Hit or miss with good vs bad bosses for those with a career here or been around a while to know - Too much old school thinking and will hinder those who grew up within the digital frontier and are seeking to grow in areas of technology such as automation, AI, VR, and other similar aspects

Pros

Great training/management and coaches very thorough and are genuinely there to help you grow within the company for this customers to get the best customer service lots of coaching on things that may need worked on in your performance and having metrics/goals to achieve great company to work for

Cons

Dealing with rude customers daily and staying on top of all policy procedures with speaking with someone on an account got to make sure it’s customer to proceed with any information on account or making sure the person your speaking with is authorized to know certain things like min payment or past due payment on the account and also reviewing location some states spouses or authorized users can’t know any information on customers account even if listed.

Pros

Fair pay and good amount of PTO

Cons

I am a newer employee. I interviewed virtually due to COVID. I am quickly realizing DE&I is something we talk about without any noticeable action or results . As I walk the halls and meet more people, there is a clear lack of diversity and minority representation, especially among leadership (VP, SVP+). I only need one hand to count the Black, Asian, Hispanic, LGBTQ+, or persons with a disability that are at the most senior levels of the organization. 9 out of 10 members of the Executive Committee are cis, straight and white. Diverse employees are concentrated at lower levels of the organization and at the bottom of Discover's hierarchy, but still few and far between. Seeing a diverse colleague in a meeting is like finding a needle in the haystack. I raised this concern several times and I was told to consider "thought diversity" when looking at the big picture. The problem is, those that come from similar backgrounds don't tend to have diversity of thought or create a culture that celebrates it. And "thought diversity" is a cop out to making real progress on achieving traditional diversity throughout the organization.

Pros

It's cliche to say however the people I have had the pleasure of working with for 13 years are truly amazing. I have made lifelong connections and friendships.

Cons

Compared to competitors, the base salary is way under yet we are told it is comparable. We are a virtual bank who has recently sold off our regional office space yet have a mandate for HQ employees to return to the office 3x per week. This was a pre-covid policy that has not evolved 3 years later when we've had record years and high employee engagement. It is highly disappointing in this current environment. I have always appreciated the flexibility here and up until recently it's been amazing.

Pros

Healthcare benefits and 401k match I was a loyal Discover Card company fan until this mandatory in work announcement, now I won’t recommend.

Cons

Rigid in-office expectations post-pandemic, despite record-breaking successful years of mostly-remote workforce (mandatory 3 days/week onsite, though workforce was promised flexibility) Limits on employee mobility if hired and working outside 50-mile radius of Chicago or Houston offices Poor development of promoted managers, leading to ineffective management style and bad employee development Old white guy corporate mentality Out of touch with progressive workplace models No child care, no free perks like food, bad public transit options, basically lost touch with workers needs

Pros

Decent benefits that start day 1. Decent amount of PTO. Movement-lots of opportunity to move around and try different departments. Nice people. Work from home.

Cons

Very metric oriented, every little thing is measured systematically and if you don't hit the metrics outlined for you 3 months in a row you're fired.

Pros

Generous PTO and generally team orientated and inclusive atmosphere.

Cons

Leadership makes decisions that are not in the best interest of their employees. Pay below average compared to competitive companies in the area. Mandatory hybrid 3 days in, absolutely no exceptions and lack of flexibility despite claiming they provide it.