Discover Reviews | Glassdoor

Discover Reviews

Updated July 21, 2018
1,568 reviews

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3.7
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1,568 Employee Reviews

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Pros
Cons
  • "Work/Life balance is good for families which makes up for pay discrepancy" (in 41 reviews)

  • "It is a call center, so back to back calls at times" (in 54 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (11)

    "Strong management team. Strong, talented employee base."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very good comp, benefits, work / life balance. I would highly recommend to anyone interested in having a career in banking .

    Cons

    Wonderful company, management and teams. Facilities are great and there is nothing one would want while working at any of the various locations across the US.


  2. "Making a real effort to get better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Riverwoods, IL
    Current Employee - Senior Manager in Riverwoods, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time (Less than a year)

    Pros

    Great culture, high caliber talent, high amount of investment in people and in technology. There’s an openness and a real focus on improvement in every town hall meeting; they’re sincerely trying to improve.

    Cons

    In Consumer Bank, issues with empowerment and decision making. The top leader expects the general managers to know every in and out of the business and that creates the need for the leader to go down many levels and become a block to decision making. Very common for small things to go all the way up to the EVP.

    Advice to Management

    To the general manager SVP level: ask yourself every day how can I empower decision making at the right level? Be open to negotiation and encourage dialogue to reach a better outcome.

  3. Helpful (1)

    "Hard pressed to find a better financial services firm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Riverwoods, IL
    Current Employee - Senior Financial Analyst in Riverwoods, IL
    Recommends
    Positive Outlook

    I have been working at Discover full-time (More than 5 years)

    Pros

    Big company with a small company feel. Friendly people, great benefits, and great career opportunities if you are a people person who works hard.

    Cons

    Mid-west mentality at the company means difficult conversation are often passive aggressive.


  4. "Senior loan specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Loan Specialist in Phoenix, AZ
    Current Employee - Senior Loan Specialist in Phoenix, AZ

    I have been working at Discover full-time (More than 5 years)

    Pros

    Benefits, hours, prizes, and commission on top of hour pay.

    Cons

    Hard to move up unless a team leader is supporting you.


  5. Helpful (1)

    "Loved it! Great people and awesome company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager
    Former Employee - Senior Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Discover full-time (More than 5 years)

    Pros

    Great benefits , matching 401k 100% match up to first 6%, tuition coverage, summer hours, supportive management, HR is streamlined, IT support is fast and technology is up to date, amazing culture fostered by CEO and president and trickled down. Huge organization. Town Halls are professionally done and are done so well. The company is recognizing the need to stay advanced technology wise and are aware of the multi generational employees on its floors. Working from home some days of week in IL can be possible depending on your division. The people everywhere in the company are so welcoming and helpful. There is a sense of togetherness at Discover. Compensation is competitive and PTO is great! HR always answering questions quickly

    Cons

    A lot of politics you navigate in order to get work done. I was fortunate to have learned this early on to get work finished efficiently.
    If you step on the toes of a key leader, odds are you're out eventually. Huge organization. If you are entry level, it appears hard to advance to the senior levels unless you have a senior leader sponsoring you and a willingness to move to Chicago area (HQ) if looking for one of the core roles. Room for advancement are slim for some unless you have beyond excellent working relationships or are coming in at a level externally to the company. It's not impossible just hard. You sometimes run into lifers and it's hard to motivate them to work expediently. Sometimes key leaders are in roles not because of what they know....

    Advice to Management

    Keep up the morale and town halls to keep staff in the loop. Make sure accountability is kept top notch. Make advancements on hiring and managing remote staff


  6. Helpful (1)

    "Best place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Riverwoods, IL
    Current Employee - Anonymous Employee in Riverwoods, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time (Less than a year)

    Pros

    One of the best place to work, Highly recommended

    Cons

    Interdepartment commumication is something where the company has to improve.


  7. "Senior Loan Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time

    Pros

    This company has amazing benefits! The pay is very competitive, always OT opportunity!

    Cons

    It’s a Call center, so you have to enjoy this type of industry

    Advice to Management

    It’s an excellent place, I can truly feel the support

  8. Helpful (2)

    "Director and Senior Counsel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover (More than 10 years)

    Pros

    Challenging, collaborative, great learning environment

    Cons

    Lack of consistency at times; hard to get to the next level


  9. "CFO Organziation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Discover full-time

    Pros

    There are very competent, professional leaders and employees working in the CFO organization. Leadership supports the development of its employees through education, work assignments and job rotations. There is a strong commitment to customer relationships.

    Cons

    None unique to Discover. The only cons that come to mind are consistent with the focus areas/challenges of most public companies.


  10. "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    This is a great place to work!

    Cons

    There are no cons I can think of


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