Discover Reviews | Glassdoor

Discover Reviews

Updated May 19, 2018
1,530 reviews

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3.7
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1,530 Employee Reviews

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Pros
Cons
  • Work/Life balance is good for families which makes up for pay discrepancy (in 41 reviews)

  • It is a call center, so back to back calls at times (in 53 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (10)

    "Strong management team. Strong, talented employee base."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very good comp, benefits, work / life balance. I would highly recommend to anyone interested in having a career in banking .

    Cons

    Wonderful company, management and teams. Facilities are great and there is nothing one would want while working at any of the various locations across the US.


  2. "Overall great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time

    Pros

    Great benefits and pay

    Cons

    The one downside is trying to get a day off

  3. "Great place to work!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Riverwoods, IL
    Current Employee - Anonymous Employee in Riverwoods, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Discover full-time (More than a year)

    Pros

    Rewards & recognition, bonuses, great benefits, flexible schedules

    Cons

    Red tape, leadership not always on the same page, capacity issues with workload


  4. "Great Company!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Discover full-time (More than 5 years)

    Pros

    Great place to start your career. Looks great on your resume.
    Beautiful Campus. Training was amazing and management takes the time to help you.

    Cons

    Hire former employees back! Cheaper prices in the cafeteria.
    Allow more time for coaching off the phones for potential growth.


  5. "A little bumpy to start, but overall a pleasant and solid business atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Analyst in West Valley City, UT
    Former Employee - Credit Analyst in West Valley City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Discover full-time (Less than a year)

    Pros

    Acquisitions is a great teams to work for. The initial training is very detailed so I was able to transition to my job with full confidence. Terrific support from Team Leads, with room for personalization within the scope of the job. Very rewarding interactions with customers/clients. Very encouraging and upbeat atmosphere. Area feels open and bright.
    Pay rate is at industry standard, with bonuses available. Benefits are top notch and easy to access.
    Terrific cafeteria on site, as well as vending machines throughout the building. Lunchroom and separate lounge available for each department on each floor.
    Onsite walk-in medical assistance available. Gym also available onsite, with minimal membership payment.

    Cons

    The job did not meet my expectations because there was a change in Department structure, and the position I was hired for ceased to exist. As a result, the newly-created job did not have the fully???? training materials needed for me to fulfill my duties well. Questions I had regarding schedule adherence, requirements to achieve bonuses, and security compliance factors did not have answers yet as these details had not yet been fully processed and disseminated.

    Advice to Management

    Don't roll out new programs that you haven't figured out yet. Give your employees reasonable, measurable, and clearly defined expectations so that they aren't set up to fail. There were no defined metrics for me to work with, such as number of calls expected per day, how many applications per day should be processed, or average length of time acquisition calls should take. I was unable to tell if I was doing well or not and found that very frustrating.


  6. "Play by the rules"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Discover full-time

    Pros

    Benefits! You’re eligible for benefits on day 1! Health, vision, dental, 401k, pto..etc.

    Cons

    It is a call center, so back to back calls at times. You’re graded on your average handle time, review scores, adherence, attendance and more. If one thing does not meet their requirements, you get written up.


  7. "Company review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Riverwoods, IL
    Former Employee - Project Manager in Riverwoods, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Discover full-time (More than 8 years)

    Pros

    Good company, HQ building has a lot of renovations

    Cons

    a lot of layers, salaries could be more competitive

  8. "Great Job, maybe not a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in West Valley City, UT
    Current Employee - Senior Account Manager in West Valley City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time (More than 3 years)

    Pros

    Discover offers great benefits from the minute you start, health, dental, paid time off, and even college reimbursement. Good starting pay for an hourly job with no degree required.

    Cons

    If you are looking to getting to the point where you will make enough money to support someone other than just yourself it will take a while. Some people are able to turn it into careers but most aren't.

    Advice to Management

    I love working at Discover and the benefits are great, but i've never hit the point where i've seen i can make enough money to support a wife and kids and from what i can see it will take a long time to get to that point. But it is an excellent job while i'm going to school.


  9. "Great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Riverwoods, IL
    Current Employee - Project Manager in Riverwoods, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time (More than 10 years)

    Pros

    Friendly culture, tuition reimbursement, paid time off (PTO).

    Cons

    Some managers not open to work from home.

    Advice to Management

    Enforce work from home across the board.


  10. "Amazing Company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Discover full-time

    Pros

    Great Management
    Great Pay
    Opportunity to move up
    Amazing lunch room with great food

    Cons

    Cubicles
    Not much interaction with other employees


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