Pros
At the beginning there were great discounts on products. Now you are better off buying at the retailer on special. Dyson looks great on your resume' it will open doors, get a 3 month contract and leave so you at least have their name on your resume'. My colleagues really lovely and I made a few lifelong friends there. The hours and work life balance have improved in the time I worked there with opportunities for paid overtime.
Cons
An extremely poorly run customer care centre. Team leaders are encouraged to belittle their staff, give negative feedback and treat them like kindergarten children. Do not expect praise or thanks for work done just negative feedback on what you have not done. Never will you get any real support or help, but the lip service is really great. Work for Dyson if you love being told what you are doing wrong all the time and get no credit for the work you do. They will work you into the ground and still tell you that you did not perform. Dyson has a no bullying policy but I have documented proof that they do bully and they do it in an insidious and very damaging way. The Customer Care Management is poorly organised, reactive and with extremely poor and antiquated management skills. There is a creepy way of making out they have the knowledge and skills to run the Customer Care. Management is great at talking but not walking the talk. Beware of the wolf in sheep's clothing personalities particularly in the upper management. Bullying by proxy and lying point blank to your face is common. Big egos that makes themselves and the company very ugly. In my time at Dyson I literally saw hundreds of people come and go. A revolving door that has not been resolved with new management or a new location. Dyson Customer Care have no documented procedures. Everything is done "on the fly". They put so called procedures in place and have no ability to follow through. Communication is about as bad as it can get. No opportunities to move forward in the business if you are skilled or proven to be able to do so. They are really good at giving these positions to the incompetent unproven staff members mostly. Possibly a power thing, it is the only reason I can think of. You are expected to be a yes person which is contrary to their lip service of saying "come to us with your suggestions or ideas". The most unpleasant working experience I have ever had. You have been warned.