Senior Customer Service Associate - Anonymous employee EXL Service Employee Review

2.0
Oct 22, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It was a job that filled a void.

Cons

Do not work in this role, for this company. Impossible KPIs, detached management.

Explore other reviews about EXL Service

5.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good company on good path

Cons

Nothing at all that I can think of

1
3.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work/life balance. Good benefits.

Cons

Not a lot of structure. You basically just have to figure it out after the initial training.

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