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      EXL Service

      Engaged Employer

      EXL Service reviews

      Vice President - Vice President EXL Service Employee Review

      1.0
      Apr 12, 2015
      Vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not many I can think of. Traditional firm from India, bad communications, poor support, below average management., horrible internal support systems. Nothing ever seems to work. Ok at analytics, but limited in scope.

      Cons

      - Poor sales and marketing support - Understaffed to meet customer demands - Below average compensation (if you are in sales zero commission) - Horrible benefits especially Health Insurance - 3rd tier player - Strictly a BPO company, no IT services except analytics - Sales at client sites is a free for all meaning no major account focus or strategy - Poor orientation to the company and past history - Very high turnover

      Explore other reviews about EXL Service

      5.0
      Apr 8, 2026
      Consultant ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good experience with big clients

      Cons

      Hikes arent that great !

      1.0
      May 28, 2026
      Scan operator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Location, building amenities, nice view

      Cons

      Pay is terrible.. work load increases but pay stays the same. Ten cent or less pay increase every year. No room for advancement. A lot of favoritism in office, management trains new hires incorrectly and employees have to Pick up the slack. There is no respect in office from management to employees. No assistance from management. You get talked at , not talked to like an adult. Management will clock you out if you go over a minute of your 15 minute break, you are expected to tell management when you are going to the restroom and they will contact you while in bathroom. Policies are not followed.

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