Not a fit - still needs improvement in the US - Administrative EXL Service Employee Review

1. Benefits, the health plan has been implemented incorrectly for months, my claims are still being processed incorrectly. Headache to have to continue to deal with. 2. Your feedback for process is not valued. All policy and procedures are based out of India, which creates a huge cultural divide. It causes a lot of confusion in the US. They should allow US to staff and implement training, policy changes and/or process based on US culture. 3. Huge divide with co-workers at the entity vs EXL headquarters vs India. EXL headquarter staff are not the friendliest or easiest to work with. India staff has a huge time gap and instead of allowing US to process its own practice - it creates delays. 4. Employees are placed in "Bands." It's basically a cache system, creates low morale. Especially when you seek help, higher bands get faster/quicker help. The band system does not consider the function of positions.