Pros
-Salary is excellent, especially considering that most new hires have no experience in either healthcare or IT. -The benefits are excellent. Epic's health insurance offerings are comparable to Western European or Canadian health insurance. The level of care you'll receive is excellent, and you'll never have a co-pay. -Epic has a good reputation. Although the company has serious flaws (see below), its competitors are apparently much worse.
Cons
-Turnover is EXTREMELY high. The average Implementation Services employee (i.e. Project Manager) only sticks around for 16-24 months. Implementers who stay with the company for 3 years are considered "experienced." Implementers who stay for 5 years are almost non-existent. -Notice to people applying for "Project Manager" jobs: Even though they bill this job as "non-technical" it is technical as hell. In your interview, they'll lie and say that it's a business-oriented job, but the actual job is entirely computer oriented. Have you ever reconfigured an entire software program? If so, did you enjoy it? If the answer is "no," do yourself a favor and don't apply to Epic. -Training is terrible. Although new hires receive "six months" of training, the training is worthless. Also, "six months" is a joke -- within the first month, you're expected to work 40+ hours per week on customer work, and do your training work (which is significant) on the side (read: weekends and nights). -Due to the poor training, most employees can't answer even basic questions about the software. This creates an unfriendly work atmosphere, because many employees react defensively when you ask questions. -Despite the terrible training, Epic expects its Implementers to know/do everything. Your job duties will proliferate beyond your control.