Supportive team with a need for better follow-up - Customer Service Representative (CSR) Experian Employee Review

5.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Supportive team Caring and professional

Cons

Should follow up with previous employees who should be given another chance

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Experian Response
4w
Thank you for sharing your experience and for the many years you contributed at Experian. We’re glad to hear that your team felt supportive, caring, and professional. We also appreciate your perspective on staying connected with former employees. Thank you for your feedback and for recommending Experian.

Explore other reviews about Experian

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Truly cares about employees. Work life balance.

Cons

Frequent layoffs are becoming common

3.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work-life balance, fair, hybrid. Opportunities if you are in business or sales. Avoid if looking for a technical career.

Cons

Experian publicly advertises that they are a technology company, but operationally if you want to move ahead, in the business and sales area is where you want to be. Very little opportunity for engineers and technical. Experian has become more of a Fintech company in the last 5 years and leaves them vulnerable in bad economies.

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