Experian Reviews | Glassdoor

Experian Reviews

Updated November 14, 2018
616 reviews

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3.6
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Craig Boundy
81 Ratings

616 Employee Reviews

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Pros
  • "Good work/life balance- much better than working in London" (in 134 reviews)

  • "Very strong benefits and good salaries in general; very flexible about work from home, etc" (in 40 reviews)

Cons
  • "Work-life balance is very poor as lots of decisions are last minute" (in 47 reviews)

  • "Senior management does not have the skill set to effectively run group" (in 65 reviews)

More Pros and Cons

  1. "Systems Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Allen, TX
    Current Employee - Anonymous Employee in Allen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian full-time (More than 5 years)

    Pros

    Management Transparency, Community and Volunteerism Focus, Up to date technology, salary, time off

    Cons

    navigating multiple priorities, some managers not holding staff responsible for missing deliverables


  2. "Network Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Engineer in Allen, TX
    Former Employee - Network Engineer in Allen, TX
    Disapproves of CEO

    I worked at Experian full-time (More than 10 years)

    Pros

    Good people, at least the ones who are still there.

    Cons

    Too much management empire building. Also, going with contractors and laying off seasoned engineers.

  3. "Excellent Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Director in Costa Mesa, CA
    Current Employee - Global Director in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian full-time

    Pros

    Supportive leadership. Innovative company. Comprehensive career mapping. Competitive pay. Excellent benefits and flexible work hours. Great work life balance and challenging work (you learn something every day, and yet still have time for family & friends). Extremely kind people from top to bottom - they make coming to work a joy.

    Cons

    You are given a lot of autonomy (from what I've seen) so you need to be self-starter and ambitious. Support is always available to you though.

    Advice to Management

    Keep it up!


  4. "Good place to work overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Allen, TX
    Current Employee - Customer Service Representative in Allen, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Experian full-time (More than 5 years)

    Pros

    Flexible time off is earned every pay period. Experian frequently gives out gift cards, free meals, and has fun onsite employee engagement activities. Cafeteria, fitness room, game room, relaxation room are available for employees. Security guards provide security. Annual bonuses for full time employees.

    Cons

    When you are stuck on a phone call with a customer and go to break/lunch late, it counts against your adherence even though this is beyond your control. Some supervisors play favorites and some employees get away with doing as little as possible. Recently, around 100 employees were let go due to jobs being moved out of the country or to Van Buren, Arkansas where the pay scale is lower. This has created an environment where everyone is worried about their position being cut.

    Advice to Management

    Treat all employees the same even if your are friends outside of work. Change adherence guidelines so that you aren't penalized when stuck on a phone call.


  5. "Software Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Allen, TX
    Former Employee - Software Developer in Allen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Experian full-time (More than 5 years)

    Pros

    Benefits; Compensation; Excellent Employee Culture in most Business Units that I'm familiar with; Huge company with worldwide opportunities for advancement, travel, etc.; Employee Surveys are taken very seriously & management actively responds to concerns at all levels

    Cons

    There are examples of bad choices on the part of upper/middle management of particular business units that impact things, but overall the company seems good at identifying failures and improving things. Some pros/cons are very business-unit-specific. The good news: if you're on a team where the business is highly regulated, the culture & tech are stagnant, etc. Experian helps you develop new skills for moving to another unit that might be as dynamic as a tech Startup or even to a team in another country that is building a new business, if that's what you're after. Advancement is as available as you're capable and willing to pursue.

    Advice to Management

    Continue to respond to employee, client, & public concerns to maintain good (deserved) reputation


  6. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Costa Mesa, CA
    Current Employee - Sales Manager in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian full-time (More than 10 years)

    Pros

    I love working at Experian. Their philosophy around high performance inspires me to bring my best game to work everyday. If you work hard and deliver results the sky is the limit. Being surrounded by so many smart and collaborative people makes me better. I'm blessed to be part of this team.

    Cons

    Nothing that I can think of

    Advice to Management

    Keep doing what you are doing!


  7. "The best place I have ever worked!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Recommends
    Approves of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    The people I work with are all wonderful. Benefits include FTO, 401K, Health, Dental, Vision, along with Perks and Work and other perk programs. We regularly celebrate different cultures. Yoga classes are offered. Flexibility with working from home. This is the best job I have ever had.

    Cons

    I have no complaints about working for Experian.

  8. "Credit services representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX
    Recommends
    No opinion of CEO

    I worked at Experian full-time (Less than a year)

    Pros

    By far the best benefits, PTO, Holidays. Continuous training opportunities, schedules based on performance and attendance. Opportunities to grow within the company.

    Cons

    Call center environment, building is heavily secuered. Your badge is necessary for each part of building


  9. "MCE Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Specialist I (MCE Call Center) in Allen, TX
    Former Employee - Customer Care Specialist I (MCE Call Center) in Allen, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Experian full-time (Less than a year)

    Pros

    Benefits, Vacation time, PTO, 401K, Health, Dental, Vision, along with perks at work and other perk programs

    Cons

    - Supervisors act like you're bothering them when you have a question or an issue. - Out of the 8 supervisors that were in the MCE call center only 2 knew what they were talking about. I'm not sure how the other 6 were even able to become supervisors.
    - What's the point in having a pizza party or a potluck if they don't give us time off the phones to eat? So you're basically still taking calls while trying to eat,
    - We were told one thing in training then told the complete opposite when we started taking calls. What's the point in have training if we're told to do the opposite of what we learned once we're out on the floor.
    - You get points deducted for dumb stuff when it comes to quality assurance. I got points deducted for something that we WEREN'T taught in training and when I asked a sup they didn't know the answer either, I also got points deducted because I sighed on the phone because my systems went from working to all of a sudden being down. Also got points deducted because I was told one thing in training just to find out when I got graded that what we were told in training was incorrect.
    - The systems that are used are trash. They're either down or going extremely slow.
    - You are basically billing, technical support, credit education, and a lot more but that is not reflected in the pay.
    - Customers are told to call in if they have certain questions just for us to have to tell them that we don't have the answer. If they call because their score dropped there's no way for us to know what caused it but for whatever reason, the website tells them to call us which results in A LOT of angry customers.
    - There's no reason people should be on hold for 2+ hours to do something as simple as getting a password reset, cancel a membership, or update payment which takes less than 2 minutes for the agent to do.
    - You have to be dispute trained to move up, which is up to your supervisors' supervisor.

    Advice to Management

    Make sure that the people your are making supervisors actually know what they are talking about and are willing to help the agents. Let customers know that the agents are not able to tell them certain information like why there score dropped or why they were denied credit. If there is a pizza party given to certain teams at least give them 10 minutes off the phones to eat. Make sure that what the agents are being taught in training is correct instead of being told one thing in training than another on the floor. Have a department dedicated to technical support for customers because the technical support we give is basic and in a lot of cases doesn't fix the issue. Make it possible for customers to resolve their issues without having to wait on hold for 2+ hrs for something as simple as a password reset, updating payment method, or a canceling a membership. Do something about your systems always being down.

    It would be great for you to give employees some notice when they are being laid off just so that we can start taking the necessary steps to find another job instead of being told on our last day.


  10. Helpful (1)

    "Toxic Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Costa Mesa, CA
    Former Employee - Manager in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Experian full-time (More than 3 years)

    Pros

    Company benefits, perks and commute

    Cons

    There is zero work life balance and people are very stressed on the job. My health got worse. Leaders do not know how to communicate, motivate and retain their teams. Nobody feels comfortable speaking up. HR is no different than what you read about at toxic places like Uber. HR does not work for the employees at all and only works for management.

    Advice to Management

    Find capable people that lead with integrity


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