Experian Reviews | Glassdoor

Experian Reviews

Updated December 15, 2017
564 reviews

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3.5
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Craig Boundy
49 Ratings

564 Employee Reviews

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Pros
  • Mature working environment with an excellent focus on work life balance (in 113 reviews)

  • everyone has a laptop and can work from home as needed (in 35 reviews)

Cons
More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Innovative and flexible approach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Experian part-time

    Pros

    - Supportive of flexible working ( joined on a 4 day per week basis)
     - Culture of innovation and a focus on 'getting stuff done'
     - Collaborative, team-based approach
     - Genuine drive for high performance but also realistic and respectful of work-life balance
     - Talented people get good opportunities to have a varied career here

    Cons

    - Heavily matrixed structure in global functions


  2. "Great company and people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Developer in Costa Mesa, CA
    Former Employee - Senior Software Developer in Costa Mesa, CA
    Recommends

    I worked at Experian full-time (More than 8 years)

    Pros

    People, technology used and company culture.

    Cons

    Project timelines were aggressive for what was needed to be delivered.

  3. "Data Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    This company has a very friendly working environment

    Cons

    I don't see any serious cons regarding this company


  4. "Growth Channel Inside Sales Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Schaumburg, IL
    Former Employee - Anonymous Employee in Schaumburg, IL
    Recommends

    I worked at Experian (More than a year)

    Pros

    Perfect role for recent college grads, or someone looking to get their foot in the door in the Financial Services Industry. As an Account Manager, you'll have an existing book of business consisting of Banks, Credit Unions, Property Managers, Medical Offices, Universities, etc... The majority of your clients will only be utilizing credit reports, so it will be your job to grow your territory by identifying cross-sell opportunities pertaining to marketing, portfolio management, collections, and fraud/authentication.

    If you're new to financial services this will be an excellent role to learn more about the credit bureau industry. You'll also have the opportunity to learn about various industries because your clients will be diversified across multiple verticals.

    Most Account Managers stay in their role for at least a year before moving to different business units or being promoted to an Account Executive.

    Cons

    The sales organization is divided into 3 channels: Strat, Preferred, and the Growth Channel. If you're an individual contributor (AE), your best performing clients will be plucked by the field (Strat and preferred) while you'll be passed their clients that have decreased their annual spend.

    Advice to Management

    Come up with metrics that are relevant for each team. Farmers should not have the same expectations for dials/talk-time as business development. If you have 50-70 clients and are expected to make 30 dials with two hours of talk time, people are going to cheat the system.


  5. "easy job with great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MCE in Dallas, TX
    Former Employee - MCE in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Experian full-time (Less than a year)

    Pros

    sick days and holiday pay

    Cons

    late working hours and weekends

    Advice to Management

    to have enough supervisors on floor


  6. Helpful (1)

    "Human Resources"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Costa Mesa, CA
    Current Employee - Human Resources in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian full-time (More than 3 years)

    Pros

    Ambitious company, High integrity, Leadership, Benefits

    Lots of very smart, capable people.

    Strong focus externally towards consumers and clients.

    International orientation.

    Cons

    Not always easy to navigate across business units. Can sometimes feel like several companies within one larger corporation. This is definitely changing for the better though.

    Advice to Management

    Keep up the great progress on building a positive culture


  7. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    friendly atmosphere, cares about professional development, work/life balance, strong supportive culture within my department/team.

    Cons

    moving projects forward takes a little long.

    Advice to Management

    Keep on doing what you are doing! I feel valued here and I appreciate the opportunities given to grow further in my position.

  8. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN
    Recommends
    Positive Outlook

    I have been working at Experian full-time (More than 3 years)

    Pros

    Experian has a great culture full of great people. The benefits are great and there is always opportunity to grow and advance.

    Cons

    There is nothing to report.


  9. "Customer Care Specialist."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Specialist in Van Buren, AR
    Former Employee - Customer Care Specialist in Van Buren, AR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Experian full-time (Less than a year)

    Pros

    Employer cares about employees, job has very generous sick time and vacation time. Holiday pay and amazing insurance. Company events keep the office somewhat lively, many benefits to working for this company.

    Cons

    No downtime at all, Calls are up to the thousands somedays with as little has 40 people there during the week and 8 on weekends. Unreasonable expectations to upsell to callers already in financial distress or crises. Most callers are already upset and will scream at you over a policy that you cannot change. Always stuck between a rock and a hard place between company policies and unhappy customers. Almost no opportunity for advancement since the elimination of team lead positions.

    Advice to Management

    Take less pressure of your employees who are the front line of your policy. The need to “Just Ask” on nearly all calls is ridiculous. Don’t hire customer service specialist and expect them to be salesmen to customers who are already unhappy. Understand that when call volumes are high, your employees aren’t getting any kind of mental break from dealing with one angry person after another and may need time to cool off themselves.


  10. Helpful (2)

    "Disgraceful Company w/ Horrific Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Manager - Targeting in Schaumburg, IL
    Former Employee - Financial Manager - Targeting in Schaumburg, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian full-time (More than a year)

    Pros

    Only pro I can think of pertains to the benefits which are reasonable for a company of this size.

    Cons

    The company, more specifically Targeting has high employee turn-over due to the toxic environment created by financial leaders. For example, I have a religious obligation on Friday’s and on more than one occasion, I was reminded that it is inappropriate to engage in religious prayer during company hours. In addition, the company offers no flexibility – you are expected to be at work by 8:00 AM and cannot leave until 6:00 PM. The hours matter more than productivity and quality of work delivered. Targeting senior financial leadership also makes inappropriate remarks and considers themselves superior to others. The functional teams do not function as a collective unit. Therefore, many obstacles need to be overcome in order to complete an objective. These are some of the reasons why high performing employees, including myself are exiting the organization.

    Advice to Management

    Replace the financial leadership for Targeting.


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