Experian Reviews | Glassdoor

Experian Reviews

Updated July 20, 2017
356 reviews

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3.3
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Craig Boundy
25 Ratings

356 Employee Reviews

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  1. Featured Review

    Helpful (5)

    "Great move coming to Experian!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in San Francisco, CA
    Current Employee - Vice President in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    Experian is focused on changing/enhancing people's lives and making a difference in how businesses make decisions! Big emphasis on serving customers. Experian has a very inclusive culture and has meaningful goals and initiatives around diversity, particularly around achieving gender balance globally. Experian displays strong ethics and co-workers are collaborative and passionate about business success. High performing employees earn greater rewards and opportunities for development. High investment in training and development.

    Cons

    Experian can feel somewhat fragmented given the organization structure - regional/global vs. business lines. Employees experienced in matrix organizations will find it easy to navigate, but those with less or no similar experience will need help to develop ways to work across boundaries. Experian does offer training to employee on this.

    Advice to Management

    Provide more visibility to how the OpCo (most senior leaders) work as one team. Continue to help employees to get a clearer view of the global approach we are taking to our business - internally and externally.


  2. "Salary is fair"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Engineer in Indianapolis, IN
    Current Employee - Data Engineer in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    A very friendly working environment.

    Cons

    The Office could be expanded.

    Experian Response

    Jul 18, 2017 – Director, Talent Acquisition

    Thanks so much for taking the time to post on Glassdoor. I am thrilled to hear that your experience thus far has been positive. Regarding your comment around the office, we grew a bit faster than... More

  3. "Sr. Admin"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Administrator in Costa Mesa, CA
    Former Employee - Senior Administrator in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Experian full-time (More than 10 years)

    Pros

    Benefits are fair, co-workers generally nice

    Cons

    Highly political, tended to favor some in cliques. Changing priorities without ample time to adjust, in some cases without notification. Sometimes promotes incompetent Managers, overlooks hard working rank and file employees.

    Advice to Management

    Listen to the people in the trenches they truly have the ear of the Customers. Reward hard workers, based on your own Metrics, instead of buying into do nothing mid level Mangers/sycophants and their BS. Hopefully new management will correct the culture, and focus long term instead of short sighted Quarterly numbers. Good luck, you'll need it!


  4. "Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Allen, TX
    Current Employee - Anonymous Employee in Allen, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    Can get away with doing as little as possible if you're smart about it, not much else

    Cons

    No raise, no advancement, terrible managers, old business model

    Advice to Management

    Pay better, train better, don't micro-manage, cut out the OT


  5. Helpful (2)

    "Experian Consumer Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Recommends
    Neutral Outlook

    I worked at Experian full-time (More than 8 years)

    Pros

    Experian has a good culture for work/life balance. They do try to make the facilities adequate to make a good work environment.

    Cons

    Fragmented division of teams makes getting anything implemented correctly is near impossible. Appreciation of employees is more like a popularity contest than being based on skill or competence.

    Advice to Management

    Create an internal structure where problems can be identified and addressed. Stop focusing on change for the sake of change but to actually improve shortcomings.


  6. "Great people, eh compensation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MCE Teir I Agent in Allen, TX
    Current Employee - MCE Teir I Agent in Allen, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Experian full-time (Less than a year)

    Pros

    I love love love the people I work for. Everyone at our call center has a great and friendly personality. I've never worked for a company this big before and was really nervous. They're flexible and work with you if you have stuff come up.

    Cons

    Not the best communication when it comes to what is expected of us. Also many of us got the same rating on our yearly reviews, some of which DID NOT earn a 3. Makes it hard to think top performers are being adequately rewarded. In MCE, it's hard to move up unless you are dispute trained... and it's HARD to get into dispute training.

    Advice to Management

    Better communication about career advancement. Better rewards for top performers. More opportunities to better ourselves to best serve the company. WORK WITH US ABOUT SCHOOL SCHEDULES!!!!


  7. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dispute Agent in Allen, TX
    Former Employee - Dispute Agent in Allen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Experian full-time (More than a year)

    Pros

    good pay, great management, pto, overtine available

    Cons

    can be stressful, call center environment

  8. "Architect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Recommends
    Neutral Outlook

    I worked at Experian full-time (More than 3 years)

    Pros

    Good benefits. Good training budget. Good bonus. Good technology.

    Cons

    The company cannot continue to grow the revenue.

    Advice to Management

    Need to look for a new business model.


  9. "Corporate IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Architect in Allen, TX
    Current Employee - Network Architect in Allen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian full-time (Less than a year)

    Pros

    Good benefits; supportive & knowledgeable co-workers; considerate & supportive of family life; skill enhancement training opportunities encouraged..

    Cons

    Non-integration of acquisitions forces deviation in infrastructure design standards; IT budget is tight causing delays to refresh, yet IT Sr management are pushed to keep technology current.

    Advice to Management

    Enterprise architecture should listen to infrastructure operations, not just business acquisition devops.


  10. "Mixed Results"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - QA Tester in Carmel, IN
    Former Employee - QA Tester in Carmel, IN
    Doesn't Recommend

    I worked at Experian full-time (More than 5 years)

    Pros

    Middle Management and Good Teammates

    Cons

    Upper Management decisions and constant downsizing


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