Experian Reviews | Glassdoor

Experian Reviews

Updated January 11, 2018
568 reviews

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3.5
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Craig Boundy
49 Ratings

568 Employee Reviews

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  1. Featured Review

    Helpful (7)

    "Innovative and flexible approach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Experian part-time

    Pros

    - Supportive of flexible working ( joined on a 4 day per week basis)
     - Culture of innovation and a focus on 'getting stuff done'
     - Collaborative, team-based approach
     - Genuine drive for high performance but also realistic and respectful of work-life balance
     - Talented people get good opportunities to have a varied career here

    Cons

    - Heavily matrixed structure in global functions


  2. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Experian full-time (More than 5 years)

    Pros

    Great benefits and exposure for networking.

    Cons

    Many divisions sold/restructured without communication.

    Advice to Management

    Better communication on company changes.

  3. "Implementation MAnager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Manager in Schaumburg, IL
    Former Employee - Implementation Manager in Schaumburg, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Experian full-time (More than 5 years)

    Pros

    Good salaries and room to grow.

    Cons

    Too much organizational change is confuning

    Advice to Management

    Stabilize


  4. "Has so much potential, but no effort to move forward"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in Allen, TX
    Current Employee - Customer Care Specialist in Allen, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Experian full-time (Less than a year)

    Pros

    Great Benefits.
    Very laid back attitude

    Cons

    Systems never work properly.
    Low pay even after additional training.

    Advice to Management

    Update the systems to ONE universal system that runs on an operating system less than 20 years old (CAPS). After Tier One is over and you train for Membership, then Disputes, give some sort of a raise (.50 cents to a dollar an hour) after completion of each level. Right now there is no incentive to want to advance.


  5. "Great company and people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Developer in Costa Mesa, CA
    Former Employee - Senior Software Developer in Costa Mesa, CA
    Recommends

    I worked at Experian full-time (More than 8 years)

    Pros

    People, technology used and company culture.

    Cons

    Project timelines were aggressive for what was needed to be delivered.


  6. "Data Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    This company has a very friendly working environment

    Cons

    I don't see any serious cons regarding this company


  7. Helpful (2)

    "Growth Channel Inside Sales Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Schaumburg, IL
    Former Employee - Anonymous Employee in Schaumburg, IL
    Recommends

    I worked at Experian (More than a year)

    Pros

    Perfect role for recent college grads, or someone looking to get their foot in the door in the Financial Services Industry. As an Account Manager, you'll have an existing book of business consisting of Banks, Credit Unions, Property Managers, Medical Offices, Universities, etc... The majority of your clients will only be utilizing credit reports, so it will be your job to grow your territory by identifying cross-sell opportunities pertaining to marketing, portfolio management, collections, and fraud/authentication.

    If you're new to financial services this will be an excellent role to learn more about the credit bureau industry. You'll also have the opportunity to learn about various industries because your clients will be diversified across multiple verticals.

    Most Account Managers stay in their role for at least a year before moving to different business units or being promoted to an Account Executive.

    Cons

    The sales organization is divided into 3 channels: Strat, Preferred, and the Growth Channel. If you're an individual contributor (AE), your best performing clients will be plucked by the field (Strat and preferred) while you'll be passed their clients that have decreased their annual spend.

    Advice to Management

    Come up with metrics that are relevant for each team. Farmers should not have the same expectations for dials/talk-time as business development. If you have 50-70 clients and are expected to make 30 dials with two hours of talk time, people are going to cheat the system.

  8. "High Turnover in DBA team- Lacks Flexibility amount team members"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Austin, TX
    Current Employee - Manager in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Experian full-time (More than 5 years)

    Pros

    nothing i can think of
    no planning and no revenue generation so far
    DBA or other Database teams are not changing to latest trends, way behind in technology

    Cons

    DBA team needs more clarity
    No Latest technologies used
    High Turnover
    Low Pay than Avg Market

    Advice to Management

    Hire best talents who are flexible with team members and willing to learn and change


  9. Helpful (1)

    "easy job with great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MCE in Dallas, TX
    Former Employee - MCE in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Experian full-time (Less than a year)

    Pros

    sick days and holiday pay

    Cons

    late working hours and weekends

    Advice to Management

    to have enough supervisors on floor


  10. Helpful (1)

    "Human Resources"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Costa Mesa, CA
    Current Employee - Human Resources in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian full-time (More than 3 years)

    Pros

    Ambitious company, High integrity, Leadership, Benefits

    Lots of very smart, capable people.

    Strong focus externally towards consumers and clients.

    International orientation.

    Cons

    Not always easy to navigate across business units. Can sometimes feel like several companies within one larger corporation. This is definitely changing for the better though.

    Advice to Management

    Keep up the great progress on building a positive culture


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