Merit Lost, Politics Gained: Leadership failure leading to decline and low morale - Anonymous employee Experian Employee Review

Since 2024, the company has been in a clear decline. Once considered the second-best credit bureau in India, it has already lost that position to CRIF High Mark and is steadily losing credibility, talent, and market relevance. The biggest reason is the deterioration of both the Product and Analytics functions under the Product Head. Since the previous leadership team left, there has been little to no meaningful innovation, strategic vision, or business impact. Instead of creating new solutions and driving growth, the focus has largely been on replicating ideas developed by predecessors. Despite this underperformance, the Product Head and the new lobby built around him continue to operate carefree. This lobby is widely perceived as lacking the bureau expertise, creativity, urgency, and ownership required to lead critical functions. New client wins have been zero under the new lobby, innovation has stalled, and employee confidence has collapsed. Lack of transparency in internal opportunities—no visibility of IJPs, with roles often filled through closed-door processes rather than giving existing employees a fair chance to apply and grow. Hiring, promotions, and appraisals are perceived to be driven by favoritism rather than merit, resulting in the exit of strong talent and a noticeable drop in overall capability. Employees are not leaving the company—they are leaving because of poor management. Unless there is accountability, Experian's decline is likely to continue, costing the company both its people and its reputation.