Pros
Benefits are good. That’s about all I have.
Cons
You’re baited and everything is sugar coated during the hiring process and training. They play a big happy family mentality but when you hit the floor all that goes out the window. Your managers will say “we care about you as a person” but I assure you that is garbage. They are so understaffed that they are requiring 5 hours of overtime weekly, on top of the 2.5 you’re already doing by being forced into a 30 minute lunch. The training is questionable and spotty at best. It took three weeks for me to become clear on the actual functions of the job. The left hand doesn’t know what the right hand is doing. The systems are terrible. They are running multiple old programs from a notebook and expect tip top performance. Ludacris. There is no “unscheduled” code so if I need to use the restroom I’m forced to use “break” which takes me “out of adherence.” There is no support from your team or managers when you hit the floor. Frequently you will find yourself with a customer on your line and something you’ve never experienced and NO ONE there to help. You might even call your trainer on their cell phone and be told “they’re too busy to help.” HR and upper management has changed more times in two months than I care to pay attention to. This place is TOXIC.
