Poor company with no commitment to ensuring new staff are supported and maintained in employment with company! - Customer Service Representative Experian Employee Review

5.0
Jul 1, 2014
Recommend
CEO approval
Business Outlook

Pros

The trainers do a good job and provide the level of support you would need in the role.

Cons

Shifts are ludicrous, managers don't provide correct support, not interested in maintaining employees, not paid or given back overtime after shift has ended, holiday system is a joke! Lack of proper organisation and planning skills. People only get better opportunities and progression if you suck up, not actually bothered about supporting and promoting those who do know their job inside out and are fully competent at doing the job. Company is highly promoting on basis of suck ups and a case of if their face fits, nothing to do with if they are able to do the job; which is generally not the case in the ones who get promoted! Overall a company to be avoided unless you like being treated like they own you and can do as they please! High turn over of staff due to all of the above and more! A company that's as bad as the coalition government!!

Explore other reviews about Experian

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work culture! Everyone is welcoming. I really like the work-life balance.

Cons

There are really no cons that I can think of.

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Experian Response
1w
Thank you for sharing your experience. We’re glad to hear that you’ve felt welcomed and supported, and that work‑life balance has been a positive part of your role at Experian. We appreciate you taking the time to share your feedback and are happy to have you on the team.
1.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent salary & benefits, monthly no internal meeting days

Cons

Friendly reminder that HR does not care about you. They care about staff with seniority, whom they will allow to retaliate despite that being against company policies. Think twice about reporting the higher ups because it will come back to haunt you, guaranteed. Also, AI is the only thing that matters anymore. Watching the volume of once-impressive colleagues become so single and simple minded through constant AI usage is not only disappointing but genuinely alarming. Thinking for oneself is no longer the standard, it seems, and speaking against such unfettered use of AI in all things will get you professionally ostracized.

1
avatar
Experian Response
1w
Thank you for taking the time to share your feedback. We’re glad to hear that compensation and certain aspects of the work environment have been positive. At the same time, we’re sorry to hear about your experience and appreciate you raising these concerns. Creating a workplace grounded in respect, fairness, and accountability is essential, and feedback like yours is important as we continue to reflect on how we support our people and reinforce a positive and inclusive environment.
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