Do you need a job? here is something while you look for one! - Outside Sales Representative Fastenal Employee Review

2.0
Dec 6, 2013
Recommend
CEO approval
Business Outlook

Pros

-They fly you to Minnesota for a week. -You get to learn about all sorts of fasteners -Meet interesting people -If you have large accounts you are set, with little work needed -You get to drive a sweet pick up truck all day (if OSP) -Invest in the stock, it WILL rise. -You WILL learn conflict resolution and gain other experience you can use on a resume since you will be doing so many things.

Cons

-Terrible payment structure, it is growth oriented, so if you are not growing your commission is going down. -if you are an OSP (outside sales person) be prepared to do the work of 4 people (sales, ordering, delivering, accounts payable/receivable, debt collector, vending machine troubleshooter and repairer, sourcing), but being paid the amount of one -Management doesn't really care unless you are representing large businesses. -Prices are extremely high (unless you buy a lot) so much so that medium to small size business' will go somewhere else. -Everybody is fighting each other for sales, they promote a team atmosphere but they really mean "it is YOUR problem... why are you not a team player?" -Really push selling their 'new' solutions ie. Vending machines, they get upset if you don't, but if you do provide zero support for problems that WILL happen. -'Change prices based on market!' is good until the price is below a 50% margin, then you will have to sell items at a higher cost to other people to keep your margin at a demanded 50% -Cost in the POS system is laughably wrong, so much so that i call vendors for real pricing, just to find out that the system inflates the cost so they make a better margin on their books, but not on your score sheet. Since YOUR margin is based off the system -Training is all over the place and they spend more time on HOW to sell than teaching you WHAT you are selling, which makes it difficult if you are asked any questions. -"Growth through Customer Service" is their motto, yet provide zero customer service training. Which makes sense, since i saw absolutely zero customer service from co-workers and managers. Most of the complaints i received were customer service complaints oh and pricing. -The shareholders love this company because it sells 'mostly' cheap products from China for unreal prices for amazing margins, on the backs of over-worked (unless you have large clients then just ignore the rest), low paid front end employees with a very high turn over rate.

Explore other reviews about Fastenal

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Good job to have during college. People are easy going and easy to get along with. Overall really good experience

Cons

Gets repetitive after a while

2.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

I like my coworkers and my GM is a good .

Cons

The business model and lean staffing is simply unsustainable. Entry level pay, part time, little training, no commissions. Fastenal is focused on the sale rather than the customer. The wing it mentatility leaves customer service lacking. It's a roll coaster of putting one fire out after the other. They sale the position during the interview process but after your in there's empty promises with no real timelines for when the advancement is coming. Upper management seems out of touch with the day to day business. If you ask for help they simply say you have a good schedule. It's extremely disappointing that it has turned out this way because I was excited about the prospect of becoming an Account manager.

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