Fastenal only cares about themselves - Outside Sales Representative Fastenal Employee Review

1.0
Dec 30, 2014
Recommend
CEO approval
Business Outlook

Pros

It paid me while I worked there, I worked very hard and thus learned a lot about fasteners and equipment.

Cons

Where to start? My career started with just our store manager and I, as well as one associate who was leaving, to run the entire store. Understaffed and overworked, and underappreciated. I learned fast and soon we were meeting Fastenal goals. However, after a year of employment my store manager changed and it all went downhill. The new store manager had very little experience with Fastenal when he started. He made a lot of mistakes which got blamed on me. He would sit in his office all day and not go on his sales calls. He tried to force me to stay after hours, unpaid. He had to have everything his way, which was often incorrect. Instead of working to solve problems, he and two other managers ( DM and rm) placed all of the blame on me. They would constantly delegate tasks without coordination to me. I literally had three managers directing me around every single day as well as having me train three part time employees, answer all phone calls, handle the point of sale, etc.In all, far too much for one person. They wrote me up and terminated my full time position soon after I trained in the part timers. Their reasons? "Took too many notes (from calls etc of course I take notes), notes all over the place (they gave my desk to a part timer and she moved my notes off of it) and other bogus things." For the record, even though it was tough we often met or exceeded all of Fastenals store goals including sales and contacts. All of my blood, swear and tears was destroyed just so they could save money having part time employees versus my full time. I truly despise this company and their practices. Oh yeah, fraternization happened to me with this company as well. One part time employee told me that the managers were calling me an idiot and worse while she was with them.

Explore other reviews about Fastenal

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Good job to have during college. People are easy going and easy to get along with. Overall really good experience

Cons

Gets repetitive after a while

2.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

I like my coworkers and my GM is a good .

Cons

The business model and lean staffing is simply unsustainable. Entry level pay, part time, little training, no commissions. Fastenal is focused on the sale rather than the customer. The wing it mentatility leaves customer service lacking. It's a roll coaster of putting one fire out after the other. They sale the position during the interview process but after your in there's empty promises with no real timelines for when the advancement is coming. Upper management seems out of touch with the day to day business. If you ask for help they simply say you have a good schedule. It's extremely disappointing that it has turned out this way because I was excited about the prospect of becoming an Account manager.

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