Pros
The brand is second to none, the service is second to none and the employees are second to none. Our customer are top priority from the janitors to the CEO. We all share the same vision and as a result we are able to focus on our customers. I would be willing to bet that if asked every single employee could tell you what their purpose is and why. I would also be willing to be that the answer would always end with a customer driven purpose. We know why we are here. It isnt about us.
Cons
It is a very long day. When you strive for perfection which the company and the employees do there are frustrating moments when something goes wrong. Weather, technology blips. We dont want unsatified customers. We are in the business of delivering packages not bad news. We have long days because we want the customer to be able to go home on time.