FedEx is a great corporation but has drifted away from their core principles of PSP - Strategic Development Account Executive FedEx Employee Review

3.0
Nov 1, 2020
Recommend
CEO approval
Business Outlook

Pros

FedEx was founded on the principles of People-Service-Profit (PSP). PSP means that if you take care of your people and provide a great service you will make a profit. It's great to work for a company that values their people. FedEx has great people. FedEx's lives by "the Purple Promise": I will make every FedEx experience outstanding. The Purple Promise is an Excellent Mantra and business "Golden Rule". Working sales at FedEx because you provide great value to client corporations. As a result the relationships become very close. Clients value AE's as "Trusted Partners". This is a great way to sell.

Cons

FedEx has lost a step. Technology is the main area where FedEx is behind. Many times FedEx is not up to speed with customer needs and is unable to keep pace with smaller more current nimble competetitive companies in the marketplace. With margins thin, FedEx seems to need to streamline their operation but is unable to do so without hurting the reliability that they're known for. Instead of being their own worst critic the company has listened to Wall Street type critics who have caused them to move from PSP to shareholder gains as their main purpose.

Explore other reviews about FedEx

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance, benefits

Cons

mid pay, layoffs come in waves even when the company is doing well

2.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to apply, fast to get hired (no interview process) and the pay

Cons

Very rude management, lack of care for safety, no drinkable water (all filters are in the red and have been since I started) They have cameras everywhere and are constantly watching you but say you can’t bring your own phone in because “people steal them”? There is junk everywhere. Lots of trash everywhere (employees drinks and food). They want you to work and eat on the line instead of giving you breaks to do so. They get upset when you use the bathroom or fill your water bottle even if you’ve been working for 3 hours straight but if you clock in at an area 2 min walking distance from your work area you’re “stealing time” I’ve noticed people of color get treated differently. The HR department has some of the most prejudice employees so there’s no real equality if you have conflict with someone. I’ve never been, but it feels like a prison to go in and out of the building and lastly you don’t work a consistent schedule. You leave when they say you can.

See reviews by: Helpful|Rating|Date|All