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Firestone Complete Auto Care

Engaged Employer

Lies During Interview, Wrongful Terminations, Working off of the Clock, Hostile Work Atmosphere and more - Management Trainee Firestone Complete Auto Care Employee Review

1.0
Jul 31, 2014
Recommend
CEO approval
Business Outlook

Pros

Ability to advance. Decent base pay.

Cons

Commonly interview for locations close to home and upon background check and hire, the company makes a habit to put you in a different location further and less convenient. Was hired for one position and put into the system as a much lesser position without explanation for two months. This bait and switch tactic happened with numerous other hires. Was not paid accurately for overtime worked. Was not given access to system to verify hours worked for two months. Worked at several locations and at each people were forced to work off of the clock by management due to under-staffing or direct instruction. Hostile work atmosphere and discrimination were allowed for over a decade at one location as were several wrongful terminations that culminated in at least one very successful large lawsuit -- yet manager was kept in place. Favoritism. You will be lied to about spiff, bonus and overtime structure and pay during interview -- in my experience I was being paid 2k less than what I was told to expect per month. H.R. intentionally avoided complaints and didn't resolve matters. Several people made reports and H.R. didn't even speak with these employees before closing the complaint and said employees were wrongfully terminated shortly after. Retaliation both at corporate and store level for reporting any illegal or inappropriate workplace conduct. Extremely litigious environment. Regular over-charging and lying to customers.

Explore other reviews about Firestone Complete Auto Care

5.0
Jan 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great job lots of opportunities.

Cons

Cannabis long work days but if you want to make money and work hard this is the place.

3.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place for qualified techs who enjoy the hands-on nature of the work. And Jason was a good manager.

Cons

There is a significant disconnect between the front office and the shop floor. Service advisors are often "sales-oriented" rather than "service-oriented," which creates unnecessary friction. Management seems to prioritize sales figures over smooth operations, often resulting in "shop favorites" who get the best work while others struggle with pay consistency and high stress. I have seen many highly qualified individuals—people who truly understand how to run the back of the house—get passed over for leadership roles simply because they aren't "salespeople." A shop doesn't need a salesperson to manage the floor; it needs someone who knows how to move jobs along and support the technicians.

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