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First Command Financial Services

Engaged Employer

Financial Advisors steer clear of this company - Financial Advisor First Command Financial Services Employee Review

1.0
May 16, 2013
Recommend
CEO approval
Business Outlook

Pros

I believe for the most part that many of the people that work here are good people.

Cons

This company claims to have "independant Contractors" as their Financial advisors, and in fact they are anything but. It was clear from day one that the only thing they want you to sell is whole life insurance. Their financial planning software only allows for the recommendation of whole life insurance, and I have been sepcifically told that they will not approve the sale of anything else. Their claim of comprehensive financial planning is completely false, they highly discourage investments in anything but their fee based account and also do not allow the sale of many investment products. In my 10 years in the business, I have never experienced a company using such out dated software and adopted such a one sided way of thinking. This company feels more like a multi level marketing company than a financial services organization. They have all advisors memorize a detailed script teaching them how to manipulate people into buying whole life insurance. If you are an advisor considering working for this company, you need to do your research and ask questions like: Why did the company experience a mass exodus of advisors and clients in the last 5 years, why is their compensation contract so much lower than the rest of the industry? The other point that is very bothersome to me is the fact that the company expresses their services to our nations military. In actuality what they are doing is preying on our men and women in our service. They explain that these men and women are used to taking orders and it is our job to tell them that they need to buy whole life insurance without any regard to the affordability or if it fits into our clients plan and goals. This company was started as a "good ole boys club" and that is exactly how it is today. If the company doesn't wake up and realize it is 2013, the company will not be here for much longer.

Explore other reviews about First Command Financial Services

5.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

True to its core values and principles. Family oriented and encourages family & work balance. Free financial counseling! Honest, kind, respectful employees and excellent CEO

Cons

Lots of baby boomers who don’t want to change work processes to enhance results, but they mean well :)

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First Command Financial Services Response
3w
Thank you for taking the time to share your experience with First Command. We’re pleased to hear that our family-oriented culture, strong values, and supportive colleagues made a positive impact during your time with us. We also appreciate your feedback regarding opportunities to improve processes. We are committed to evolving as an organization, and insights like yours help inform how we continue to enhance efficiency and drive better results across the business. Your perspective is valuable, and we will share your comments with our leadership team.
3.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Some times work is good

Cons

Some times work is bad

1
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First Command Financial Services Response
1mo
Thank you for taking the time to share your experience. We appreciate you being open about how things feel day to day. Feedback like this, both in reviews and through our employee surveys, helps us get a better picture of where we’re doing well and where we can continue to improve. Your input matters, and it’s an important part of our ongoing effort to strengthen our culture and create a better work environment for everyone. We appreciate you taking a moment to share your perspective.
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