First Command Financial Services Reviews | Glassdoor

First Command Financial Services Reviews

Updated February 9, 2017
129 reviews

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Full-time Part-time

3.6
Star Star Star Star Star
Rating Trends Rating Trends
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Approve of CEO
First Command Financial Services CEO J. Scott Spiker
J. Scott Spiker
83 Ratings

129 Employee Reviews

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Pros
  • My commute is reasonable and the company works to be as flexible as possible with regard work/life balance (in 7 reviews)

  • Customer service with the home office was great also (in 8 reviews)

Cons
  • The mantra is: recommend what the client needs but the client needs whole life insurance and the Home Office driven fee based platform, always (in 14 reviews)

  • No Home office concern about field staff (in 8 reviews)

More Pros and Cons

  1. "The Best Company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Command Financial Services full-time (More than 3 years)

    Pros

    It is a fun place to work and the company has a beautiful culture! They genuinely care about their people and invest in them (training and profit sharing). Everyone their genuinely has a passion for serving our military members. Last place I ever work.

    Cons

    Wish our brand was stronger.


  2. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at First Command Financial Services full-time

    Pros

    The leadership cares about its employees and from a vision perspective is on the right track. Personal development programs are available. It is a larger company with some of the community that you get from a smaller company.

    Cons

    In many ways the company is too conservative in its decision-making due to a fear of risk-taking, complacency, and a strong desire to control outcomes.


  3. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Worth, TX
    Current Employee - Anonymous Employee in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Command Financial Services full-time (More than 5 years)

    Pros

    Love this company. We were just named as one of the 2017 Best Companies to work for in Texas. Great culture. They care about their employees. Great fitness center, covered parking, excellent ESOP, concierge service.

    Cons

    Not known in the community but we are working on that.

    Advice to Management

    Continue with efforts in being transparent. Continue to explore telecommuting options. Remain accessible to employees.


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  5. "Financial advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Advisor in Miami, FL
    Current Employee - Financial Advisor in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Command Financial Services full-time (More than 8 years)

    Pros

    Flexible hours and set your own schedule. Overall good company culture. Great earning potential.

    Cons

    Self-employed; more liability on the advisor as we are not employees.


  6. Helpful (4)

    "Senior Web Marketing Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Web Marketing Specialist in Fort Worth, TX
    Former Employee - Senior Web Marketing Specialist in Fort Worth, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at First Command Financial Services full-time (More than a year)

    Pros

    Great people, family-oriented mentality, senior leadership knows your first name and who you are.

    Cons

    Middle management, lack of leadership, lack of direction, management's inability to accept fault for anything, management's inability to understand the role you're in, not placed in the proper department, expected to do well beyond your job's description, no praise, constant reprimand (despite the knowledge of what you do).

    Advice to Management

    Place personnel in the proper departments, value feedback from your subordinates, form your own opinions and don't just believe what anyone else says, don't lie, own what you say


  7. Helpful (1)

    "Business Technology Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    Approves of CEO

    I worked at First Command Financial Services full-time

    Pros

    For the most part the people are amazing. Certain departments needs to remember that they are not the end all be all, there are many moving parts to making this business work.

    Cons

    Get rid of the good ole boy club. Train each department on what other departments do and communicate. The lack of communication makes it very easy for people to leave.


  8. "Financial Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Advisor in Cornwall, NY
    Former Employee - Financial Advisor in Cornwall, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at First Command Financial Services full-time (More than 10 years)

    Pros

    Loved serving clients and helping them archive their goals.

    Cons

    Did not like leadership style of DA and DAO.

    Advice to Management

    Support your advisors better. The DA'S have too much authority and too little oversight by the DAO.


  9. Helpful (2)

    "Fair pay, but it's only a job."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Fort Worth, TX
    Current Employee - Analyst in Fort Worth, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at First Command Financial Services full-time (More than 3 years)

    Pros

    Fair pay, nice building. Gym on site. Work life balance. Training classes available for free.

    Cons

    Mandatory classes on ownership and feedback are given but not used. Ownership is encouraged, meaning you should take responsibility and be accountable for your work. Unfortunately it is not enforced. This lack of accountability creates a lot of work for people that notice the problems. If you notice it, you fix it despot if it's your job or not.
    Feedback and open communication are taught in developmental training. These classes are written by experts but taught by HR. Management does not participate in receiving feedback.

    A career development guide and class list are available to every employee but management will not participate in its employees growth and development. Their focus is only on their own career opportunities. Senior management will tell you what you do wrong but they will not help you improve. Basically, if you aren't on the path they won't help you get on it.

    Several executive positions are open or soon to retire and it is clear that senior management's only concern is getting that executive position and not on work or employee development. It is a race to the top and everyone is in.

    Advice to Management

    Mentoring employees creates a better workplace for all. Honest and direct communication foster growth, while manipulative and dishonest communication creates animosity. Pretending to be care is not enough. If you have only trained your successor, who will support them in order to support you?


  10. Helpful (5)

    "Poor IT Department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Worth, TX
    Former Employee - Anonymous Employee in Fort Worth, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at First Command Financial Services full-time (More than a year)

    Pros

    Covered Parking, Concierge, Fruit in the Morning, Executives are ok

    Cons

    BIS is mis managed, small project budged, tough to get anything done, primary internal customer has no clue

    Advice to Management

    SVPs need to go in BIS, learn to make up your minds, loose the arrogance...


  11. "Advisor trainee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Great work environment. Positive outlook for the motivated

    Cons

    Training to enter the field can be difficult without much help from the company.

    Advice to Management

    Update the technological side of the business. Provide more tools within the gateway program.



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