First Command Financial Services Reviews | Glassdoor

First Command Financial Services Reviews

Updated April 17, 2019
163 reviews

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3.3
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First Command Financial Services CEO J. Scott Spiker
J. Scott Spiker
107 Ratings

Employee Reviews

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Pros
  • "Flexibility Schedule and work life balance" (in 9 reviews)

  • "The support from very real people back at the Home Office in Fort Worth is phenomenal" (in 13 reviews)

Cons
  • "The mantra is: recommend what the client needs but the client needs whole life insurance and the Home Office driven fee based platform, always" (in 15 reviews)

  • "sometimes short-staffed at home office," (in 11 reviews)

More Pros and Cons

  1. Helpful (3)

    "Fcfs"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Command Financial Services full-time

    Pros

    The people are great. The money is good.

    Cons

    It’s hard at first. But it’s manageable


  2. "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fast Start Advisor in San Diego, CA
    Current Employee - Fast Start Advisor in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Command Financial Services full-time (Less than a year)

    Pros

    Great benefits, incentives. Great culture across the board. Ability to travel. Company takes care of there own

    Cons

    Income threshold to turn someone into a client. Great support to military but no incentives for veterans.

  3. "Build the Plan"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client in San Antonio, TX
    Current Employee - Client in San Antonio, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at First Command Financial Services full-time (More than 3 years)

    Pros

    Agents Tied to your profession
    Incorporated military/government retirement plans effectively
    Never felt a high pressure sales pitch; always working to help ME achieve my goals.

    Cons

    Company's digital platforms, SM, and outreach see behind the times.

    Advice to Management

    Its the 21 century


  4. "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant
    Current Employee - Administrative Assistant
    Doesn't Recommend

    I have been working at First Command Financial Services full-time (Less than a year)

    Pros

    It was a job, my bills got paid but barley.

    Cons

    Pay, environment, pressure to complete other people’s work

    First Command Financial Services Response

    Apr 5, 2019 – VP, COMMUNICATIONS

    First and foremost, thank you for providing your review. Please know we appreciate your feedback. As a company owned by its employees, First Command is committed to soliciting employee feedback on a... More


  5. Helpful (1)

    "Advisors are not employees but independent contractors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advisor
    Former Employee - Advisor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at First Command Financial Services full-time (More than 8 years)

    Pros

    You are treated like family at the beginning to bring in your friends and family as clients.

    Cons

    Advisors are independent contractors so sexual harassment, hostile work, harassment etc are not enforceable for advisors under EEOC rules. They "void your contract" if you report the people to HR, Compliance, and Legal as their training states to do. Female advisors are deemed useless if they want to start a family or spend time with kids . All new advisors need to work 50 to 60 hours a week for the first three years and sale insurance only, They have a 2 year non-solicit agreement with anyone terminated/resigned. They keep YOUR clients, so you can't take them with you. They confiscate your computer and wipe it clean.

    Advice to Management

    Quit making advisors take anti harassment training, hostile work training, etc when you will terminate anyone who files a complaint. You then report to EEOC that the complaints were made by an "independent contractor" who is NOT an employee.

    First Command Financial Services Response

    Apr 5, 2019 – VP, COMMUNICATIONS

    First Command appreciates the comments made but must respectfully reject the allegations in this posting. It is true that First Command Advisors are independent contractors, as we promote an... More


  6. Helpful (1)

    "Administrative Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Stafford, VA
    Former Employee - Administrative Assistant in Stafford, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at First Command Financial Services full-time (More than a year)

    Pros

    A great environment to learn how to prepare for your future retirement.

    Cons

    Because you are working with individual employers the pay is low.


  7. Helpful (3)

    "Not the same as it used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at First Command Financial Services full-time (More than 8 years)

    Pros

    Gym on Site
    Food brought into the concierge

    Cons

    People in supervisor roles who have no business being a supervisor or manager.
    Lack of training.
    Too many cliques like in high school.

    First Command Financial Services Response

    Jan 8, 2019 – VP, COMMUNICATIONS

    Thank you for sharing your feedback with us. I appreciate your long tenure with the company, and I’m sorry it ended with a negative experience. Leadership development is a top priority at First... More

  8. Helpful (1)

    "Great Veteran Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Command Financial Services full-time

    Pros

    Training Program is excellent. They treat you very well, and they genuinely want you to succeed, but they won't lower the standards for anyone. Rote memorization is absolutely key for the first part of the training process. The company is going through a lot of positive changes.

    Cons

    Every office (there are a lot, all over the world) is every different. The leadership across offices can be inconsistent. The company's main focus is active duty military. It's really hard to create clients outside of that market.

    Advice to Management

    Ensure District Advisors actually interface with all the Fast Start Advisors at least weekly. Sometimes it's hard to know what questions to ask when you're first beginning, and having someone help you figure that out would be nice.


  9. Helpful (16)

    "Good place to work, great people to work with, but need to refine their processes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at First Command Financial Services full-time

    Pros

    - First Command as a company is dedicated to their mission of "Coaching those who serve in their pursuit of financial security".

    - They are working on rebranding themselves to get back more to their roots

    - Most of the advisors truly care about their clients and put the client’s needs first

    - The Home Office support team is on par with the best in the industry

    - They will pay for you to get your FINRA licenses

    - For the most part, you control your calendar, so you are able to work in family events/dr appointments (double-edge sword; more below)

    - Descent chances for transition bonuses if you can meet their expectations, during the W-2 employment phase. Fairly good pay and compensation structure once you are independent as long as you can be a high producer.

    - Many great opportunities to advance if you want, but they will not pressure you to do so.

    Cons

    - There is a BAD "Frat-Boy" mentality and favoritism among the District Advisors, which can make for an unhealthy work environment.

    - The District Advisor (DA) can make or break your career. If you end up having any type of personality conflict with them, they can disengage from your business which can make it very hard to succeed.

    - The pay & compensation structure while you are a W-2 employee (a 9 month observation period) is somewhat low for the industry, especially considering they will NOT pay you any commissions on products sold during this time, however, the bonuses can help.

    - Current restrictions to soliciting on military bases makes it very difficult to meet clients that fall within your target market while new minimum income restrictions to work with non-military eliminate many well qualified people that could use the expertise.

    - Much of the leadership is out of touch with the current demands on the military (again, target market) and they expect that the clients can just take off work to meet with you whenever. While this might have been true in the 90’s and early 2000’s, the reality is that our military men and women are taxed on their time already.

    - With your core market being military and having frequent moves, you end up losing the clients you've built strong relationships with due to overly strict territorial boundaries. To make matters worse, since you've already serviced most of their needs, there is not much incentive for their randomly assigned new advisor to take the time to give them the same service you gave them. This ends up to an inconsistent experience for many clients.

    - If you're fortunate enough to make it through the hourly/salary phase and become an Independent Contractor (IC), be prepared to spend several thousand dollars right out of the gate for overpriced laptops, home office support fees, office bills, and many other on-going "business expenses".

    - Their idea of work/life balance is allowing you to pick which 60 hours you work each week, even once you launch your own business as an IC.

    Advice to Management

    This was the first job I left that I was not offered an exit interview. I experienced some highly questionable practices that border lined on discrimination from the District Advisor and had no opportunity to address them with the company, almost as if they would rather turn a blind eye to what is happening in the field, as long as there is revenue. Holding exit interviews with outgoing employees could provide insight into some of the inefficiencies and find ways to make it better for future employees.


  10. Helpful (2)

    "Financial Advisor who sells life insurance first"

    StarStarStarStarStar
    • Culture & Values
    • Senior Management
    Former Employee - Financial Advisor
    Former Employee - Financial Advisor

    I worked at First Command Financial Services full-time

    Pros

    Great training to get licensed and started in the industry. Co workers were very helpful and a joy to work with.

    Cons

    If you are not selling life insurance, specifically whole life insurance, then you will not make it with this company.