First Command Financial Services Reviews | Glassdoor

First Command Financial Services Reviews

Updated September 14, 2017
134 reviews

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3.6
StarStarStarStarStar
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First Command Financial Services CEO J. Scott Spiker
J. Scott Spiker
87 Ratings

134 Employee Reviews

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Pros
  • My commute is reasonable and the company works to be as flexible as possible with regard work/life balance (in 8 reviews)

  • Without us, there would be few left to help most of these goood, good people (in 9 reviews)

Cons
  • The mantra is: recommend what the client needs but the client needs whole life insurance and the Home Office driven fee based platform, always (in 14 reviews)

  • No Home office concern about field staff (in 7 reviews)

More Pros and Cons

  1. "Great employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Advisor in Fort Bragg, NC
    Current Employee - Financial Advisor in Fort Bragg, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Command Financial Services full-time (More than 5 years)

    Pros

    lots of travel opportunities paid

    Cons

    You definitely benefit from having a connection to the military

    Advice to Management

    more benefits


  2. "Administrative Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Command Financial Services part-time

    Pros

    Flexibility, Easy, Some good advisors to work for.

    Cons

    Lack of training for field, lack of communication to field

  3. "Good Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at First Command Financial Services part-time

    Pros

    Good people and work environment. Good benefits.

    Cons

    Nothing that are of any significance

    Advice to Management

    None


  4. Helpful (1)

    "After a couple years in....."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at First Command Financial Services full-time (More than a year)

    Pros

    You can't beat the clients - the military are some of the most deserving yet underserved individuals around. Also, many at First Command have been with the company for 20 years or more - you don't really see that at a lot of other firms.

    Cons

    Transitioning from Gateway/Fast Start to Independent Contractor is rough, and you don't always get a lot of support. Commission and compensation is confusing.


  5. "Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Advisor in Helotes, TX
    Former Employee - Financial Advisor in Helotes, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at First Command Financial Services full-time (More than 10 years)

    Pros

    Probably the best possible company I could have worked with after my 20 year Air Force career. 19 great years and First Command absolutely made possible my comfortable and early retirement.

    Cons

    I could never think of any cons they are an awesome company that serves it's clients extremely well.

    Advice to Management

    Recruit more quality advisors and get them going the way you've always done.


  6. "Project Manager, BIS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Fort Worth, TX
    Former Employee - Project Manager in Fort Worth, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at First Command Financial Services full-time (More than a year)

    Pros

    OK work life balance, free GYM, some activities good people to work with, ESOP, not that you will see any of it, and you really don't own the shares, they are held for you with no voting rights.

    Cons

    Pay is lower, in BIS management is random. If you are a PM, expect to be there 18 months. PMs don't last. There are no PM processes, no PM Maturity, and BIS management really doesn't get project management. There is a simplified milestone process that one of the VPs put in place, that is a mix of SDLC and project documentation. No real processes. It is a frustrating place. If you are a PM and need a job, ok, if not, just pass this place by. 18 months that you will survive, maybe 2 years.....BIS management is TOP heavy, CIO, SVPs, Directors, Asst Directors, Manager, etc, all for an organization of 100 people...too many chiefs, too few indians and too many of them don't respect the PMs position, Just don't do it..move on, nothing to see here.....Oh, and they use smart sheet, not the best, but senior management couldn't figure out how to use MS project...also, no place to go as a PM, there is a Sr. PM position, don't expect to get there..otherwise, you are stuck

    Advice to Management

    Remove ALL BIS management, start over, too many arrogant, know it alls, not good management


  7. Helpful (1)

    "A very strange place to work at when fellow employees want to bring firearms to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Covered parking on-site lunch options ESOP retirement plan easy access to I20

    Cons

    Would not recommend this place unless you really need work

    Advice to Management

    Be honest and not phoney

  8. Helpful (1)

    "The Best Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Command Financial Services full-time (More than 3 years)

    Pros

    It is a fun place to work and the company has a beautiful culture! They genuinely care about their people and invest in them (training and profit sharing). Everyone their genuinely has a passion for serving our military members. Last place I ever work.

    Cons

    Wish our brand was stronger.


  9. Helpful (1)

    "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at First Command Financial Services full-time

    Pros

    The leadership cares about its employees and from a vision perspective is on the right track. Personal development programs are available. It is a larger company with some of the community that you get from a smaller company.

    Cons

    In many ways the company is too conservative in its decision-making due to a fear of risk-taking, complacency, and a strong desire to control outcomes.


  10. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Worth, TX
    Current Employee - Anonymous Employee in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Command Financial Services full-time (More than 5 years)

    Pros

    Love this company. We were just named as one of the 2017 Best Companies to work for in Texas. Great culture. They care about their employees. Great fitness center, covered parking, excellent ESOP, concierge service.

    Cons

    Not known in the community but we are working on that.

    Advice to Management

    Continue with efforts in being transparent. Continue to explore telecommuting options. Remain accessible to employees.


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