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First Tech Federal Credit Union

Engaged Employer

In general very happy - want to stay at FT until I retire - Senior Program Manager First Tech Federal Credit Union Employee Review

5.0
Sep 21, 2023
Recommend
CEO approval
Business Outlook

Pros

The pros FAR outweigh the cons!!!! But....There are some great people at First Tech. In general I really like the opportunities I have, and the independence and autonomy to deliver solutions. I have seen a lot of improvements to different systems, teams, organizations, and programs in the last 10 years. Looking back I know we have come a very long way. I like that we are "Not for profit" - it isn't the same as "non-profit", but it creates a more positive culture than a traditional bank. I have a *huge* amount of faith in the current leadership of CEO Greg Mitchell and Chief Credit & Fin Officer Marito Domingo - they are very knowledgeable and I trust their leadership for me as a worker and for me as a member.

Cons

Overall the cons are very, very small compared to the pros!!! Unfortunately some of the great people at FT have left because they weren't allowed to work fully remote (even though they already work only 1- 3 days a week onsite). The requirement to make people be onsite seems to be never ending and out of touch with reality (but this isn't unique to FT). There are too many silos and rejections to tearing them down and working together, even when we are required to do so (also - some teams don't share information even though it is required for your job). There are teams across the org that are paying for different systems that do the same thing - instead of talking and consolidating. So there are pockets of the things that are always challenging in any organization. But overall - again - the Pros far outweigh the Cons and I don't think many companies can say that.

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First Tech Federal Credit Union Response
2y
Thank you for helping our members reach their dreams over the last eight years! We’re so glad to hear that you plan to retire with First Tech, and we appreciate your candid feedback as it helps us identify areas for improvement. Please consider reaching out to a member of our Senior Leadership team to chat about your experience and input.

Explore other reviews about First Tech Federal Credit Union

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive compensation structure Career growth opportunities Work-life balance Strong member-focused culture Broad financial exposure

Cons

Sales pressure (not facing to members) Emotional workload Limited high-end advisory depth Performance expectations

1
1.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice location, easy access, good D&I

Cons

I worked here for two years, the Pay scale was so low you had to work two jobs if you’re a single person. They have the customer service representatives doing sales, and then find ways to not give sales bonuses because your customer service levels aren’t high enough. I had worked in customer service for eight years and I’m still in customer service at another institution and never have I seen such ridiculous rules. If you have to send a request to another department and they call them back your first call resolution is crap. And remember this is a sales team so they pay you so little and work really hard to not give you a bonus. I talked to a Work coworker who stated that now they don’t get their quarterly bonuses because they have to be at 110% of First call resolution to get the quarterly sales. Bonus makes zero sense.

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