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First Tech Federal Credit Union

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First Tech Federal Credit Union

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First Tech Federal Credit Union Reviews

Updated Nov 30, 2021

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Found 325 of over 341 reviews

3.7
71%
Recommend to a Friend
89%
Approve of CEO
First Tech Federal Credit Union President and Chief Executive Officer	 Greg Mitchell
Greg Mitchell
244 Ratings
Pros
  • "Easy to manage work life balance for a family with young children(in 31 reviews)

  • "There are nothing but great benefits of working at First Tech(in 24 reviews)

  • Cons
  • "Upper management pushed changes to quickly before letting previous ones even settle in(in 15 reviews)

  • "The work life balance definitely favors life over work(in 10 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Ratings by Demographics

    This rating reflects the overall rating of First Tech Federal Credit Union and is not affected by filters.

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    1. 5.0
      Current Employee, less than 1 year
      Featured Review

      Above and Beyond

      Nov 8, 2021 - Loan Fulfillment Associate in Hillsboro, OR
      Recommend
      CEO Approval
      Business Outlook

      Pros

      First Tech cares about an employees work life balance and wants their employees to be comfortable at work and have the tools needed to succeed.

      Cons

      More one on one with management and provide more time for housekeeping topics.

      Be the first to find this review helpful

      First Tech Federal Credit Union Response

      Communications Manager

      At First Tech, we’re all about creating a positive work/life balance for our employees—and are glad to see that you feel that! Please consider reaching out to your manager to provide feedback on wanting more one on one time.

    2. 5.0
      Current Employee

      Live by their values!

      Oct 20, 2021 - Credit Card Team Lead in Hillsboro, OR
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You get massive amount of support from your managers, supervisors and coworkers. Orientation and training are well put together, trainers are very passionate about what they do. You are encouraged to innovate. Company really puts employees first. Top of the line benefits, 100% 401k match $1:$1 - fully vested in 2 years only. Lots of opportunities to grow within.

      Cons

      Limited positions available, but that's also a good thing because people don't want to leave the employer.

      Continue reading
      Be the first to find this review helpful

      First Tech Federal Credit Union Response

      Communications Manager

      Thank you so much for your wonderful review! We appreciate all that you do for our members.

    3. 4.0
      Current Employee, more than 1 year

      needed to update technology for call center

      Nov 30, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people to work with. The actual job wasn't great but everything else was

      Cons

      The job was non stop phone time.

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    4. 4.0
      Current Employee

      Good environment

      Nov 17, 2021 - Software Engineer in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good to grow our career

      Cons

      Nothing to complain about the job

      Be the first to find this review helpful

      First Tech Federal Credit Union Response

      Communications Manager

      Appreciate your positive review!

    5. 2.0
      Current Employee

      Staff Issue

      Nov 30, 2021 - FSR1 in Fort Collins, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay is competitive Management is usually from within Clients are respectful

      Cons

      Never enough staff Work Space can be very negative Work life balance is skewed No room for advancement other than assistant and branch management

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    6. 2.0
      Former Employee, less than 1 year

      High stress, high turnover

      Nov 22, 2021 - Customer Service Contact Center Representative in Rocklin, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      This credit union does try to advance your career within the company, pay fairly well and provide regular raises, and provide a decent benefit package

      Cons

      At the time I worked there the company was going through many updates and changes to their financial products and services and it regularly upset the credit union members who would take out their frustrations on the call center reps. The call volumes were impossible to keep up with. We were expected to recover within 15 seconds from a highly stressful call and jump right back in to take a new caller. We were expected to show genuine empathy to the callers, deescalate enraged people, the emotional whiplash was insane. Turbulent emotional labor for 8 hours. I could have kept up with it if we didn't get marks against us for having silence between us and a caller as we performed tasks and if we were allotted an optional 2 minutes to breathe and emotionally recover between these extraordinarily tense and often abusive calls.

      Continue reading
      1 person found this review helpful
    7. 4.0
      Former Employee, more than 3 years

      First Tech FCC Mortgage Department

      Nov 8, 2021 - Mortgage Loan Processor II in Hillsboro, OR
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great comradely amongst peers, strong benefits package (tuition reimbursement offered)

      Cons

      Can be high volume, stress. Most have strong time management skills

      Be the first to find this review helpful

      First Tech Federal Credit Union Response

      Communications Manager

      Thank you for helping our members reach their dreams of owning a home over the last four years! We wish you all the best on your new endeavors.

    8. 3.0
      Current Employee, less than 1 year

      Good team

      Nov 18, 2021 - Relationship Banker in Portland, OR
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Leaders are very supportive and everyone is super helpful.

      Cons

      Benefits can be a little bit better but nothing else at the moment.

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      First Tech Federal Credit Union Response

      Communications Manager

      We’re glad to hear that you like working at First Tech. Thank you for all that you do and for your review!

    9. 4.0
      Former Employee

      Great company, little room for growth

      Oct 25, 2021 - Customer Service Representative in Colorado Springs, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Supportive team and leadership, positive work environment

      Cons

      Limited room for growth in the state of Colorado

      Be the first to find this review helpful

      First Tech Federal Credit Union Response

      Communications Manager

      Thank you for your review and for all you did to help our members reach their dreams. We wish you the best on your new endeavors.

    10. 5.0
      Current Employee, less than 1 year

      Culture

      Sep 29, 2021 - CC Sales and Service in Rocklin, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The Managers are amazing Training- They want you to succeed! Supportive ! The staff are friendly Pay is decent Benefits are decent

      Cons

      Virtue learning can be challenging. Expected due to Covid Regulations.

      Continue reading
      1 person found this review helpful

      First Tech Federal Credit Union Response

      Communications Manager

      Thank you so much for the wonderful review—we appreciate all that you do!

    Viewing 1 - 10 of 325 Reviews

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