Call center operator - Anonymous employee FirstEnergy Employee Review

2.0
Jul 21, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good health care plan, dental, vision. Good work environment. Decent hours if the weather is ok. Easy access from major highways.

Cons

Training program is sub-par. I have never seen employee retention at such a poor level at any employer I have ever worked for. It seems to run like a revolving door without ever thinking about retention.

Explore other reviews about FirstEnergy

5.0
Dec 3, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

FirstEnergy is a big company with a lot of growth that I've seen firsthand. Employees are helpful and all have the shared goals of keeping reliability of the electric grid. The pay is decent and stays competitive with the market rates as they do reviews consistently and evaluate. Its a great company that is trying to do better after misguided leads hip in the past

Cons

Some executive leadership vision is not shared with lower level employees. The recent transition from WFH back to the office has left employees such as myself wondering why its not role based WFH.

1.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Not much anymore - was once a solid company

Cons

Terribly managed since Tierney and his cronies took the helm

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