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FirstService Residential

Engaged Employer

Terrible employee culture since rebranding - Manager FirstService Residential Employee Review

1.0
Dec 4, 2014
Recommend
CEO approval
Business Outlook

Pros

-Insurance and tax deductible benefits are decent -It pays a decent salary if you are on-site.

Cons

-Used to be concerned with work/life balance when Merit. No longer the case. -Managers required to work overtime but do not get OT pay, even though they are technically not considered exempt. -Executive Management has no clue what Regional Management is doing. -No real support to on-site staff since recent VP was relocated to San Diego. New regional management team have little property management and customer service experience before being hired by company. -No positive re-inforcement and/team building. -Many changes since rebranding from Merit to First Service and many shady charges to Associations, etc. -Company values are not being followed by Regional Management. -Little to no growth in a region where growth is boundless. -Regional Mangement chooses not to invest in their employees with further education and accreditations. -Very high employee turnover. -Customer service to Boards and Association members has drastically declined. -Regional Team in Main Office are like the "mean girls". They sit in their office and gossip/complain about all their employees but offer little help.

Explore other reviews about FirstService Residential

5.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Professionalism, Ethics Hight quality And quick Response.

Cons

Longer Response times, Availability of specialized service, By appointment Only.

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

They take good care of the office people

Cons

Field workers are second hand citizens. Nepotism by language. Promote people that don't have the skill sets to do the job. The people that have the common sense to be leadership at this point don't want the responsibility anymore. What does that say?

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