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FirstService Residential

Engaged Employer

FirstService Residential reviews

3.8

72% would recommend to a friend

(2,351 total reviews)
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David Diestel

84% approve of CEO

72% positive business outlook

FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,351 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Reviews by job title

2K reviews
5.0
Mar 12, 2026

Great Company

Recommend
CEO approval
Business Outlook

Pros

This company truly values its people. Management listens, colleagues collaborate, and there’s a genuine sense of teamwork. I feel supported both professionally and personally, which makes coming to work every day a pleasure.

Cons

I honestly can't think of any

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FirstService Residential Response
2mo
Thank you for sharing such thoughtful feedback. We truly appreciate everything you contribute and are grateful to have you on our team! Kaitlin Buccheri, Communications and Engagement Manager
2.0
Oct 7, 2018
Recommend
CEO approval
Business Outlook

Pros

Learned a lot. Made good friends.

Cons

They do not train their managers. I was an administrative assistant and they asked me to train my new managers. Then they fire them. All the time. Every week all the time giving everyone horrible anxiety. I would get emails all the time that someone else was gone. And not just managers. The accountants. The admins. The HR people. The anxiety of being randomly fired gave me panic attacks. I would wake up in a cold sweat. Even I had little training and was just thrown into the mix. Then I had SO much work it was unreal. My job should have been for two people. Managers would pile junk on my desk all the time. Thinking I had time to scan in 1000's of documents. Get's better. I was hired with the understanding I would move into management. Then when I asked about it I was told that I was an admin and admins don't go into management and basically how could I be so foolish. But please train the new managers since you know more than they do. WOW! So I left and went with another management company and am a manager. They don't fire people every other day and I feel better now. Then I found out after I left that I was the lowest paid in my department. Tho I had the most managers and the most work. UGH!

1.0
Feb 6, 2018
Recommend
CEO approval
Business Outlook

Pros

great opportunity to master the art of conflict resolution, become a better leader by watching what NOT to do from the directors and upper management, and learn humility when you realize just how expendable people really are.

Cons

This company is horrible! The directors don't have a clue and it shows when you google FSR - TONS of lawsuits pending, training consists of sitting in front of a computer for 3 weeks, office politics are horrific, gossip is rampant like middle school girls, be prepared to work nights and weekend with the work load they give you, and micro-management is the only management skill they possess.

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FirstService Residential Response
8y
The FirstService Residential culture is that our associates are our greatest asset. One of our core values is to Improve It, we are open-minded, collaborative and are continuously looking for ways to improve. All associates are encouraged to speak with their leaders or our human resources team at any time about concerns or their associate experience. We always appreciate and are open to feedback to ensure our associates, clients, and homeowners have positive experience at FirstService.
Viewing 1 - 3 of 2,351 Reviews

Glassdoor has 2,419 FirstService Residential reviews submitted anonymously by FirstService Residential employees. Read employee reviews and ratings on Glassdoor to decide if FirstService Residential is right for you.