Disappointing company - Director IT GCI Employee Review

The people and the culture are second to no other company I have worked with. Simply put, they care. Work, life balance is monitored and enforced, in a good way. The benefits from retirement and healthcare are better than any other company I have worked with.

Constant reorganizations within and between departments give "change fatigue" and make it difficult to focus on tasks when you have to deal with yearly organizational changes. The recent addition of a CTO should slow these down and the most recent changes seem thought through instead of simply changing things to change things. The technology that the company uses is vast, very vast; to the point of near unsupportability for both customers and staff. The company is aware of this and have begun to implement steps to counteract, however it is a long process. Documentation is also a legacy issue that is improving, but again, it is a long process.

They are very flexible when it comes to PTO and giving the training you need, even if it's a college course or certificate you want to persue. They will almost always reimburse you for learning. they do success sharing, and this year was the largest they ever had (following not having a yearly bonus for eoughly 4-5 years).

They will praise you for your hard work yet not put those acolades in your personal file for future considerations with promotions, salary increases and/or bonuses. If you make a genuine mistake and strive to make it right by fixing the problem, you still are dragged through the mud followed by a walk-of-shame. Promotions are promised, but then with the constant restructures, those promises are never documented and then those promotions are given to someone from outside the company as a new hire. Especially with this new restructure they have done in the last year or so. They claim that they want to look at the problem as a whole rather than point fingers for who is at fault of any given issue. Yet the complete opposite has been happening. Leadership do what the want and ignore the advice given to them by their subordinates. Healthcare is absolutely reediculous and expensive, barely covers expenses until your yearly deductible is paid up. Dental and eye care plans are even worse. Out of pocket for someone who has bad vision is still going to pay more than $300 for a pair of glasses even after the insurance kicks in. Dental will cover almost all of the bill if it's preventative care, but for wild things like a broken tooth, or chronic dental issues cause by other medication or poor health, it covers roughly 20%. They really need to drop this DEI nonsense as well. They claim to not have one (and they shouldnt since it was an exectutive order earlier last year), but they simply re-worded it thinking they are slick.