GCI Reviews | Glassdoor

GCI Reviews

Updated September 18, 2017
95 reviews

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3.8
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GCI President, CEO, and Director Ronald Duncan
Ronald Duncan
68 Ratings

95 Employee Reviews

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Pros
Cons
  • Upper management can be difficult to work with (in 10 reviews)

  • Not everyone in middle management believes in the company mission (in 5 reviews)

More Pros and Cons

  1. "Opportunities abound. Well managed company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GCI full-time

    Pros

    Good pay and full benefits, including performance-based yearly raises, 401k matching, educational benefits, full health benefits, 3-4 weeks paid vacation, periodic job market study based pay adjustments, plus opportunities to work on sales projects regardless of what department you are in.

    Lots of opportunities to cross-train and shift over to other departments to develop your career.

    Well-managed, especially at the C-level - very focused, talented, and admirable founder/CEO, GM, COO, and VPs. Lots of communication between C-level and entry-level, both via email and in person. They keep you constantly informed about how the company is doing. Most middle management great as well. Lots of friendly and fun people.

    Cons

    A bit more employee training - especially technical training - would be beneficial to the company, employees, and customers (though People Styles is great!).

    Occasional promotion of family or friend of senior management over more qualified candidates.

    Advice to Management

    Consider investing a bit more in training and career development for employees.


  2. "Great Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Anchorage, AK
    Current Employee - Anonymous Employee in Anchorage, AK
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at GCI full-time (More than 10 years)

    Pros

    Great opportunity for advancement and technical education.

    Cons

    Not many, I enjoy working at GCI

    Advice to Management

    Keep appreciation of employees high, training is a must.

  3. "This is a company that is tanking fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    If you need experience this is a good starting point.

    Cons

    It has gone from mildly disorganized to chaos over the last 5 years. Senior management is almost totally disconnected. Middle management is panicking all of the time. Turnover is high, pay is roughly 2/3 of market with extensive overtime expected. Promotion is based on personality and "flash" no longer merit or ideas. This company is eating itself.

    Advice to Management

    Watch out for group think, talk to staff without middle management around. Quit promoting people past their highest level of incompetency. If everyone is agreeing with you then you likely aren't getting the real story.


  4. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GCI full-time

    Pros

    Benefits
    Opportunities for growth are everywhere.
    Education assistance is great for those seeking furthering their education

    Cons

    Pay might not be adequate enough for work load given by supervisors.

    Advice to Management

    Promote first and give a larger workload. Some supervisors expect you to perform higher tasks before being promoted.


  5. "Slow days but a lot of benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Financial Analyst in Anchorage, AK
    Former Employee - Senior Financial Analyst in Anchorage, AK
    Recommends
    No opinion of CEO

    I worked at GCI full-time (More than 3 years)

    Pros

    Free GCI service, nice people to work with, they pay you about $5k for each year you don't use their health insurance

    Cons

    Had many supervisors over the years. They use a lot of contractors instead of full time employees. Your experience there depends a lot on your manager... some are easy to work with and flexible in your hours, some are not flexible at all and are hard to talk to.


  6. "Solid company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Applications Manager in Anchorage, AK
    Current Employee - IT Applications Manager in Anchorage, AK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GCI full-time (More than 10 years)

    Pros

    Good people, with a strong culture of helping employees grow and progress.in their career. Lots.of change and opportunity to be had.

    Cons

    Low performance tends to get dragged along forever, this means good employees tend to carry the workloads of others often.

    Advice to Management

    Keep your employees who perform well acknowledged and work on weeding out the people dragging us all down.


  7. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Anchorage, AK
    Former Employee - Account Executive in Anchorage, AK
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GCI full-time (More than a year)

    Pros

    Corp benefits, resources, experienced professional peers, unique product mix and flexible pricing, GCI package perks and nice facilities and information groups

    Cons

    Inabilities to communicate efficiently between departments and divisions. Old boy Businness practices in marketplace, rejection of suggestions for process improvement and collaboration tools even with excellent ROI.

    Advice to Management

    Break down division barriers and install CRM and collaboration tools

  8. "Great place to work and build a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Anchorage, AK
    Current Employee - Director in Anchorage, AK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GCI full-time (More than 8 years)

    Pros

    Lots of opportunities and very good culture. Innovation and creativity are rewarded. Easy access to all levels of company management.

    Cons

    If you don't work on the operations side of the house or in a revenue generating entity it can sometimes feel like you are a second class citizen.

    Advice to Management

    Recognize and reward the value of your support staff. Running a company is not possible without them and it is not okay to treat them as necessary evils.


  9. "management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at GCI full-time

    Pros

    Benefits and the front line folks

    Cons

    Management always plays catch up to industry leaders. No clue on what the front line really does. IT and network will never make necessary changes to lead the market

    Advice to Management

    Get out of the office and go to the call centers and stores


  10. "Sr. Mgr."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at GCI full-time

    Pros

    Loyal employees and generous compensation

    Cons

    Somewhat isolated from the community


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