GCI Reviews | Glassdoor

GCI Reviews

Updated November 12, 2018
119 reviews

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4.1
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GCI President, CEO, and Director Ronald Duncan
Ronald Duncan
81 Ratings

119 Employee Reviews

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Pros
Cons
  • "Lower level employees are treated as disposable inconveniences and talked to in a very patronizing way" (in 4 reviews)

  • "Not everyone in middle management believes in the company mission" (in 5 reviews)

More Pros and Cons

  1. "Customer Service Specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at GCI full-time

    Pros

    Benefits benefits benefits benefits benefits

    Cons

    None so far that I can see


  2. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at GCI full-time (More than 8 years)

    Pros

    I learned a lot and met some wonderful people.

    Cons

    I gave over 15 years to this company and they are laying off for no given reason! They are laying off al the people that helped build the GCI company since Liberty bought it

    Advice to Management

    New management has no idea what the older 15 year plus employees did for the company. They are just are laying them all off for no reason

  3. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer I in Anchorage, AK
    Current Employee - Network Engineer I in Anchorage, AK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GCI full-time (Less than a year)

    Pros

    Lots of advancement opportunities and great benefits.

    Cons

    There have been some changes following the purchase by Liberty.


  4. "Working to redefine what our culture is"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Anchorage, AK
    Current Employee - Anonymous Employee in Anchorage, AK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GCI full-time (More than 5 years)

    Pros

    Great company that had a good culture and excellent employees. This company has room and opportunity for growth and retains a lot of experienced folks. This can be a pro and a con when you add in the accountability factor

    Cons

    Lack of alignment and communication often hurts strong progress.


  5. "Major Management Issues - from the bottom to the top"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I have been working at GCI full-time (More than 3 years)

    Pros

    Pay and benefits are the only reason a lot of employees stay here.

    Cons

    Management (and above) is completely disconnected with lower-level employees. Employees often feel that do not have any level of support from management or higher-ups. The times that I've heard about someone going to talk to their manager (or even a director or VP) they are blown off and not taken seriously. There are several instances where an employee will get away with consistently being late, not doing their work or any myriad of others things and it is never addressed, forcing the employees that do take pride in their work to compensate for the workload. I've personally experienced this. Over and over.

    Advice to Management

    When I started at GCI, management issues were the very first thing I noticed. It would save GCI a lot of wasted (and over-spent) money by taking a good hard look at management. There are far too many managers and zero communication, resulting in inefficient and inaccurate work.

    Upper management should be more involved with staff that are supervising and managing, while also making sure that those supervisors and managers have the skills that we need them to have. I am positive that GCI has lost lots of good people due to management issues. I love working at GCI and know that others would find it a better place to work if this was examined.


  6. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Anchorage, AK
    Current Employee - Customer Service Representative in Anchorage, AK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GCI (More than 5 years)

    Pros

    Great benefits, good pay and lots of overtime availability

    Cons

    Coordination with management minimal, sometimes too busy due to new systems.

    Advice to Management

    Try coordinating with lower employee levels more often


  7. Helpful (1)

    "Network Admin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Administrator in Anchorage, AK
    Current Employee - Network Administrator in Anchorage, AK
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at GCI full-time (More than 8 years)

    Pros

    good pay and benefits

    Cons

    leadership changes and process changes frequently

  8. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GCI full-time

    Pros

    Dynamic, opportunistic, exciting, great incentives, benefits package is excellent

    Cons

    No cons really worth enough to mention.


  9. "Techncian"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at GCI full-time

    Pros

    Fast moving technology innovators. Financially secure.

    Cons

    Not nationwide yet. Cold weather.


  10. Helpful (4)

    "Hidden Racism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Anchorage, AK
    Former Employee - Anonymous Employee in Anchorage, AK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at GCI full-time (More than a year)

    Pros

    Pay... That is about it.

    Cons

    In the year I worked for the company, most of the non-white employees either quit or were fired. I myself am white so I was safe, but it was weird to see this and just gave me a creepy feeling. I am not from Alaska which is probably the reason I noticed it at all. None of the Alaskans seemed to notice or care about this trend. Most whites reading this review will probably not care or may even view it as a plus. For non-white individuals... be careful. Aside from the creepy racism, I would say this is a great place to work if you don't like to work. Most people are paid a full time salary for part time work. I would have stayed here forever, but I actually like to work and wanted to learn more about my profession than this company could offer.

    Advice to Management

    Lots of non-work related charges going towards expense accounts. Maybe educate your workers on what actually qualifies as an expense. Lots of wasteful spending.


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