GCI Reviews | Glassdoor

GCI Reviews

Updated March 24, 2018
102 reviews

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3.9
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GCI President, CEO, and Director Ronald Duncan
Ronald Duncan
71 Ratings

102 Employee Reviews

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Pros
Cons
  • General lack of good processes and forward thinking and planning by upper management, though that appears to be changing (in 10 reviews)

  • Not everyone in middle management believes in the company mission (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "Good company. Could use some work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Anchorage, AK
    Former Employee - Customer Service in Anchorage, AK
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at GCI full-time (Less than a year)

    Pros

    -Great benefits
    - Good pay
    - Great co-workers
    -Lots of free food and discounts/prizes

    Cons

    -Lack of communication between departments
    -Policies seem to constantly change daily/weekly on a trial (“Let’s see if this works or not”) basis, and when it doesn’t work, hard for employees to recover from the aftermath

    Advice to Management

    Better communication between departments, and better testing for systems and customer plans before launching.


  2. "Business Order Management"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GCI full-time

    Pros

    great perks, benefits, amazing culture

    Cons

    micromanagement, difficult to move up within the company

  3. "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GCI full-time

    Pros

    Best Company I ever worked for!

    Cons

    You love your job so much you are willing to work longer hours


  4. Helpful (1)

    "Leader in Telco"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Anchorage, AK
    Current Employee - Account Manager in Anchorage, AK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GCI full-time (More than 3 years)

    Pros

    Great benefits, 401K, and opportunity for growth

    Cons

    Most work is located in Alaska

    Advice to Management

    Allow remote work


  5. Helpful (7)

    "I miss the old GCI"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Anchorage, AK
    Current Employee - Anonymous Employee in Anchorage, AK
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at GCI full-time (More than 10 years)

    Pros

    I've been at GCI for close to 20 years and have always loved the ability to learn & grow and find new career paths within the company.

    Cons

    The past 18 months have been incredibly challenging. There has been constant restructuring within GCIB and not all for the best. Change is constant and communication about these changes has been less than satisfactory to say it politely. Employees no longer feel secure and morale on the Business side at least is the lowest I've ever seen it. Great people have left, are leaving or feel like they are being forced out.

    Advice to Management

    Think changes through before implementing - for every action there is an equal and opposite reaction. Things are changing so fast that processes aren't updated or communicated and staff don't always know how they should be doing their jobs.

    Employees no longer feel valued, good people have been let go and good people are leaving. The new upper management doesn't appear to understand the culture of GCI or their market. The Alaska economy is quickly declining and GCI just wants to provide the top of the line most expensive options. Look at the business environment in the state and see how you can help them operate their business affordably - you will have loyal customers.

    Keep your staff updated on changes, you would benefit from getting input from staff that has been around a long time.

    Let your staff know that they are appreciated. Most of the staff are over worked and have more stress than they should. You are losing good people and don't seem to care.


  6. "Do right by your job and you'll stay employed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at GCI full-time (More than 8 years)

    Pros

    Depending on the department you can find yourself gainfully employed for a good amount of time.

    Cons

    Like any telecom company, youre constantly surprised by the lack of resources to efficiently do your job.

    Advice to Management

    Spend more time with your subordinates. Actually spend time to see what it is they do, how they do it, and why they don't do it in the way you want them to. Being out of touch with how things actually GET DONE is common to many departments.


  7. "Opportunities abound. Well managed company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GCI full-time

    Pros

    Good pay and full benefits, including performance-based yearly raises, 401k matching, educational benefits, full health benefits, 3-4 weeks paid vacation, periodic job market study based pay adjustments, plus opportunities to work on sales projects regardless of what department you are in.

    Lots of opportunities to cross-train and shift over to other departments to develop your career.

    Well-managed, especially at the C-level - very focused, talented, and admirable founder/CEO, GM, COO, and VPs. Lots of communication between C-level and entry-level, both via email and in person. They keep you constantly informed about how the company is doing. Most middle management great as well. Lots of friendly and fun people.

    Cons

    A bit more employee training - especially technical training - would be beneficial to the company, employees, and customers (though People Styles is great!).

    Occasional promotion of family or friend of senior management over more qualified candidates.

    Advice to Management

    Consider investing a bit more in training and career development for employees.

  8. "Great Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Anchorage, AK
    Current Employee - Anonymous Employee in Anchorage, AK
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at GCI full-time (More than 10 years)

    Pros

    Great opportunity for advancement and technical education.

    Cons

    Not many, I enjoy working at GCI

    Advice to Management

    Keep appreciation of employees high, training is a must.


  9. Helpful (1)

    "This is a company that is tanking fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    If you need experience this is a good starting point.

    Cons

    It has gone from mildly disorganized to chaos over the last 5 years. Senior management is almost totally disconnected. Middle management is panicking all of the time. Turnover is high, pay is roughly 2/3 of market with extensive overtime expected. Promotion is based on personality and "flash" no longer merit or ideas. This company is eating itself.

    Advice to Management

    Watch out for group think, talk to staff without middle management around. Quit promoting people past their highest level of incompetency. If everyone is agreeing with you then you likely aren't getting the real story.

    GCI Response

    Sep 25, 2017

    We are sorry to hear that this is your perspective on the company. As you know from our Corporate Values, GCI values our employees, leading by example, and being a good steward to the community. Our... More


  10. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GCI full-time

    Pros

    Benefits
    Opportunities for growth are everywhere.
    Education assistance is great for those seeking furthering their education

    Cons

    Pay might not be adequate enough for work load given by supervisors.

    Advice to Management

    Promote first and give a larger workload. Some supervisors expect you to perform higher tasks before being promoted.


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