Case Manager, contract position review - Case Manager Genentech Employee Review

3.0
Feb 10, 2022
Recommend
CEO approval
Business Outlook

Pros

Good pay, easy work, extensive training, meaningful

Cons

It’s a glorified call center, you take and make many calls a day Working here as a contractor is nice for a few months but then you see how expendable you are. Unnecessarily difficult to get a contract extension. More often than not they’ll keep stringing you along as full time opportunities are far and few between. Full time and contract employees are treated differently. Unnecessarily competitive. Completely task based- you have to get a certain amount of tasks per day. Very remedial work. Oh yea, it’s a Call center.. Poor/inexperienced management- leadership is very clique-y.

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5.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great salary and team! The interview process was smooth and effective.

Cons

To be determined, but so far many alignment meetings. Some folks have frustuations around the re-org and strategy changes.

3.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Genentech's origin story and mission are genuinely inspiring — few companies can point to such a meaningful historical arc in medicine. Patient engagement is taken seriously and feels authentic, not performative. The campus is beautiful and the culture has real warmth.

Cons

DDA is operating with significant gaps. First, the foundational data infrastructure is not mature enough to support the ambitions being set for the team. Second, the measurement culture has gotten ahead of the methodology, and no one in a position of authority seems to be asking hard questions about whether the numbers actually mean what they're being presented as meaning. Third, some management feel disconnected from the work itself, lacking the knowledge, hands-on experience, or relevant credentials. Individually any one of these would be manageable. Together these create an environment where it's hard to do rigorous work, rather work is performative, and be recognized for it.

3
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