Some bad decisions... - Senior Manager Genesys Employee Review

2.0
Sep 7, 2017
Recommend
CEO approval
Business Outlook

Pros

Benefits are competitive. Employees choose between a PC or Mac - thumbs up to that flexibility.

Cons

The meaning of the "take what you need" vacation policy varies widely. Some of my colleagues took several weeks every year, but reporting to a workaholic director/VP meant I could take very little time off. People weren't valued so much after Genesys bought Interactive Intelligence. In the massive layoff that followed, we saw upper management make some very poor decisions about who was let go. Politics played heavily in those decisions.

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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