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      Genesys

      Engaged Employer

      Genesys reviews

      Principle Solution consultant - Anonymous employee Genesys Employee Review

      5.0
      Jun 21, 2018
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      world class vision in customer experience, big family where all talents live

      Cons

      need expand the product line more deeper and wider

      avatar
      Genesys Response
      8y
      Thank you for your review. I agree we have world class customer experience software. That is made possible by the talented people that work at Genesys. We are always working to innovate and add new features to our products. You can check with your manager or our Product team to see what’s next. Best, Greg (Greg Buck, Global Talent Brand Manager)

      Explore other reviews about Genesys

      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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