Great company - vision, people, opportunity, fun, and very competitive comp packages - Vice President Genesys Employee Review

5.0
Jul 22, 2013
Recommend
CEO approval
Business Outlook

Pros

Incredible opportunity to be part of something big - transforming how global companies interact with their customers Great people - smart, collaborative, focused on success, while having fun

Cons

Even though it is held by one of the leading private equity firm and is managed to succeed (since 2012), there are still some legacy and bureaucratic processes from the old days. Hopefully, management continues to eradicate them.

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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