Genesys doesn't care about employees - Consultant Genesys Employee Review

- Genesys constantly evaluates company compensation scheme's, but that's all that's done, no changes happen. - Price policies are not flexible and scalable. - Every platform lacks basic functionalities, voice is prioritised other media channels suffer. - Customer support is bad; many staff are new, don't have knowledge and are blocked by scope set by management that doesn't care about customer service. "Slow response to issues. Little experience and depth of knowledge in response team." is the most common review. - "Fundamental features not available" is the most common review you'll hear, management doesn't want to hear this negativity, they want to spin up new (not finished) new features to spin it positively. - Every day brings a bug on any platform.