When Empathy Goes Bad - Associate Systems Engineer Genesys Employee Review

1.0
Jan 12, 2021
Recommend
CEO approval
Business Outlook

Pros

Open Time Off Work life balance was OK Perks like free food and extra time off.

Cons

Weak Cloud offering Fixated on Cloud, ignoring their 2 other core products that until this year made more money than Cloud did, and are better products. Disorganized, two faced upper management. Pay is low Company pretends to care about employees, but it does not. Surprise layoffs (had a big one this year disguised as a partnership with Infosys, while the company made record profits...during the pandemic no less)

Explore other reviews about Genesys

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

great place to work at

Cons

no thoughts at this time

4.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

PTO is very generous. Great work life balance. Excellent pay.

Cons

Support gets very little say in anything and continues to get more work. Takes at least a year of drowning before you really know what you are doing with confidence.

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