Genesys is the best place to be right now - Anonymous employee Genesys Employee Review

5.0
May 27, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Leading contact center provider? Delivers great customer experiences from the cloud or data center? It might not tell you a lot about the company, one is for sure Genesys is innovative, exiting, team oriented company. Management sees growth and opportunities in their employees and offers a lot of international work options. Everyone here cares about each other; you will never find so many responsive and helpful coworkers. I highly recommend.

Cons

Once you join the company there is a lot to learn about culture, products, processes, it never stops. Company is moving fast and first months might feel like drinking out of fire hose. Technology changes fast, you need to be able to keep up with that.

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Genesys Response
11y
Thank you for your feedback. Joining any new company can be overwhelming for the first few months for sure. To that end, we've recently implemented a buddy program to help acclimate our new hires. Appreciate the positive feedback and agree that our employees care about each other, it's what makes Genesys a special place to work. ...Tracy

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Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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