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      Genesys

      Engaged Employer

      Genesys reviews

      Worst job experience! - Anonymous employee Genesys Employee Review

      1.0
      Jan 13, 2015
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Up to date work experience, fast pace environment.

      Cons

      Vacation days are not accrued, so there is nothing to pay if you separated from the company. From the other side, it's really hard to get any vacation approved by a manager. Employees can be terminated with no notice and severance package. Training is hardly provided.

      avatar
      Genesys Response
      11y
      Most of our employees have very positive experiences here and we wish you could have had the same. We always do our best to treat our people with respect, regardless of the circumstances. If you have specific feedback you’d like to share with me about your experience, I’m happy to take your call. ...Tracy

      Explore other reviews about Genesys

      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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