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      Genesys

      Engaged Employer

      Genesys reviews

      Positive Experience - Sales Strategy Manager Genesys Employee Review

      4.0
      Mar 1, 2023
      Sales strategy manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Work Life Balance Collaborative Culture Solid Career Growth and Opportunities Good salary and incentive program

      Cons

      Lots of internal politics Lots of layoffs and good talent being let go with little explanation or empathy (which is central to the company's vision by the way!) Mostly remote culture; unless in a customer facing role, there are not many opportunities to meet your peers in person

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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