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      Genesys

      Engaged Employer

      Genesys reviews

      Great Policies, Management Stagnation - Associate Software Engineer Genesys Employee Review

      4.0
      Apr 4, 2023
      Associate software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Genesys is very forward thinking and sets up a wonderful environment for people who can work well on their own. Their work from home and open time off policies are great, and you can truly work from anywhere.

      Cons

      Management very easily gets overrun with tasks, letting smaller items get lost. With such a large company, I'm sure individual teams have different experiences; however, there have been many times that I've been set up to have a pair programming session or have had a question that just never ends up being recognized.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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