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      Genesys

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      Genesys reviews

      Bad Management - Technical Account Manager (TAM) Genesys Employee Review

      3.0
      Feb 4, 2025
      Technical account manager (tam)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility Remote work Ok benefits

      Cons

      After “regionalization” the management changed TAM structure from Customer Care to Professionsl Services. The new management shift focus from the customer to i crease revenue only. This had direct impact on TAM demand Which led the management to ask TAMs to help sell the Service… but selling is not TAM duty…

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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