New Customer success VP is struggling - Customer Success GitHub Employee Review

2.0
Sep 11, 2023
Recommend
CEO approval
Business Outlook

Pros

Company and products are great Strong company culture of helping one another

Cons

New CS VP leader spends more time promoting himself than improving the business. No real relevant experience and it’s showing. Lack of confidence in CS VP is slowing business growth and causing serious morale concerns. The poll will show this. He needs to seek more input vs telling everyone how much he knows. “Show me vs tell me”

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5.0
Jun 4, 2026
Recommend
CEO approval
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Pros

some pros are salary, wlb, office

Cons

low conversion rate of intern to full time

4.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance and benefits

Cons

Large company that ran as if it was still a start up

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