Great company, fun culture, poor leadership! - Anonymous employee GoFormz Employee Review

As an ex-employee of GoFormz, I feel compelled to share my experience, particularly regarding the leadership in the customer success department. While there are certainly positives to working at GoFormz, including the innovative product and some wonderful colleagues, the leadership within customer success is regrettably toxic and detrimental to professional growth. One of the major drawbacks of working in customer success at GoFormz is the lack of support and guidance from upper management. The leadership within the department is not only ineffective but also promotes a toxic work culture that hinders employee growth and morale. There is a noticeable absence of encouragement, constructive feedback, and opportunities for advancement. In addition, there is a significant discrepancy between the company's values and the actions of the customer success leadership, notably from the director. While GoFormz espouses values such as collaboration and empowerment, these ideals are not reflected in the day-to-day operations of the department. Instead, there is a pervasive sense of micromanagement and an unwillingness to delegate responsibility. Overall, while GoFormz has the potential to be a great place to work, the toxic leadership within the customer success department is a significant barrier to employee satisfaction and professional development. I would caution prospective employees to carefully consider these factors before accepting a position within this department.