Good learning experience mediocre pay - Customer Service Representative Graybar Employee Review

3.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Many opportunities to learn about distribution and management. Pto is three weeks per year plus holidays and over a s Week of sick time. If you work here longer, you can buy enough company shares to receive a sizeable dividend each year. You are allowed to buy about 5% of your salary in company shares per year and then receive usually 20% of that back per year. The profit sharing plan contributes 10% of your salary to your 401k account but you need to be vested to keep it all.

Cons

You will need a second job to live. Sales reps make way more and do half the work but they report to their managers much more. If you are a CSR, sales people feel entitled to treat you however they want and their manager will back them up. You are watched by coworkers and management like a high surveillance prison especially when you're new but they will leave you alone if you're good at your job after a year or so. Graybar brags about how much revenue and profit they make but middle and upper management suck it all up leaving scraps for the workers who made it for them.

Explore other reviews about Graybar

5.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership at this local branch. Benefits were great. Education was great as well

Cons

None that I can think of

4.0
Apr 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits are great, even starting out you get 15 days PTO, paid holidays, and 6 days sick time by default. Can purchase stock in the company. Depending on your position you really can leave work at work for evenings/weekends.

Cons

Pay is low and merit-based raises are terrible compared to other companies. Not much job growth if you're not into sales unless you move to a corporate branch . Sometimes people from other branches are very combative for literally no reason. Many people seem to have a "that's not my problem" attitude and most work ends up falling on the CSRs.

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