Guest Services Representative - Guest Services Representative Holiday Inn Employee Review

4.0
Mar 22, 2016
Recommend
CEO approval
Business Outlook

Pros

--Wonderful staff to work with that genuinely cared about customer satisfaction and experience --Hotel restaurant --Used Opera hotel system software, which was easy to navigate/understand (if you have thorough training) --Great opportunity to meet people from all over the world!! --I worked alone majority of the time (throughout the week) and enjoyed it

Cons

--Management staff didn't seem to care about employees --Poor/unfair scheduling for employees on behalf of management --Requested time off was often denied, although I was a diligent and loyal employee (and genuinely loved what I was doing) --Hotel was in a downtown location, which created some interesting/annoying experiences over the weekends

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5.0
Mar 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice place health insurance and co workers

Cons

I don't know yet its great

2.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

The staff extremely well mannered, and in most cases very respectful always seemed happy to see people actually return.

Cons

Some of the supervises ask for more complained that you weren't getting your job done after that put 2or3 more jobs for you to do because thay couldn't keep anybody around long enough to train them.

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