Rewarding but with low pay and support - Home Carer Home Instead Employee Review

2.0
Nov 2, 2024
Recommend
CEO approval
Business Outlook

Pros

Very rewarding, you learn new skills, clients are lovely and appreciative

Cons

Pay is low, client visits are too short for what's asked of you, you are not paid for travelling to and from your first and last appointment which came be 40 minutes away and you get no pay for travelling time between clients. Fuel rates are extremely low and for me, I was paying more on travel than I was getting paid. I find support to be very poor as well. I was shy to a remote area and it's dark and hazardous weather wise at night and in winter. You are expected to get to a client within 15 minutes which is impossible all the time and you end up running late at the end of the day working 2 hours of your own time, plus unpaid travelling time. Internet is poor in remote areas and it's hard to log on and off. Scheduling is poor and often two of us show up for a minimum support type job.

Explore other reviews about Home Instead

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Best Home Health company. They really care about their employees. They go the extra mile not just for all clients, but all the employees also. I highly recommend them for employment as well as home Health care for your family members.

Cons

The pay is on the lower end if you are not a Tier 3 or 4 level expertise. However, it is not a problem. They will train Tier 1 & 2 employees to level up to Tier 3 and 4.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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