Good benefits / Bad management - Customer Service Agent Hopper Employee Review

Competitive pay and team structure is good.

Little overwhelming and not great futuristic thinking interm's of data

pay, remote, some good/smart people in pockets

Senior leaders could not care less about employees and routinely make bad market decisions leading to foreseeable product issues and eventual layoff cycles. There was a time a few years back where employees criticized the dark patterns in the app - the president got pissed and said 'the data didn't show it was an issue', then a few months later when we got bad press about those patterns dismissed it as our competitors planting stories - sums up the culture pretty clearly.