Pros
Personally liked the work. Working closely with teammates, carriers, shippers and customer to move freight around was fulfilling and necessary work. Supervisors did not micromanage. Let me do the job the way I wanted to. Benefits were okay. Requested days off were always approved.
Cons
Lots of software issues. Current system is full of errors, constant slowness or crashing, and is not user friendly. Several incompatible versions have been created in repeated attempts to solve this, so now different accounts are in different systems, preventing freight consolidations from happening. Teams are constantly being restructured, and people shifted around. People who leave are mostly not replaced. Work is consolidated on fewer and fewer people. My overworked managers had little understanding of what I did all day, and no time to sit and learn. I had no backup for parts of my role for long stretches of time. Other teams within the same company were the biggest pain to work with. They were all either overworked or just didn't care. Lots of "that's not my job" attitude, and people get away with it because managers don't really know what your job is. While the above was annoying, the biggest con was that executive management appears either ignorant or uncaring about any of it. Company meetings were full of positive corporate buzzwords about record revenues and milestones, but were often followed by mysterious layoffs, raise cuts, or bonus structure tampering. All of this comes straight from the top, and middle management that you actually interact with clearly had no power over such things.